Frost & Sullivan has recognised SITA’s leading role providing border management solutions worldwide by awarding it the top honour for commitment to customer value enhancement in border control.
SITA is the IT company dedicated to the air transport industry and it provides iBorders, a range of border management solutions, that enhances security through improved detection and risk analysis while, at the same time, facilitating rapid border-crossing of low-risk travellers.
Over the past 15 years SITA has become the world leader in border management solutions. It has successfully provided the infrastructure, along with the passenger and border security technology, for the world’s major sporting events, including the Olympic Games held in Los Angeles, Athens, Sydney and Beijing. Its border management technology also played a pivotal role in ensuring the security of the 2010 FIFA World Cup in South Africa.
This Frost & Sullivan global customer value enhancement award is presented annually to the company that demonstrates excellence in implementing strategies that create value for its customers beyond simply good customer service, leading to improved customer retention and customer base expansion.
Dominik Kimla, Frost & Sullivan industry analyst, said: "SITA has excelled in providing high value-added services, integrated products and solutions and in driving innovation and product development through customer collaboration. A rare mix of skills and knowledge – sophisticated IT design, delivery and integration skills, air transport industry expertise – and an intimate understanding of the security and policy challenges which governments around the world face underpin SITA’s success."
Dan Ebbinghaus, SITA vice president, government and security solutions, said: "This award recognises the fact that for more than 15 years SITA has focused on delivering the most sophisticated and advanced border management solutions.
"Over the years SITA has developed systems that allow risk analysis on biographic data, including passport and passenger information. Now we are moving to systems that converge this biographic data with biometrics to allow more complex analysis and verification ensuring even tighter security at the world’s borders."
SITA was the first to provide solutions for airlines to comply with government mandates for passenger data and continues to pioneer innovative solutions which reduce both the cost and complexity of compliance for its customers.
iBorders solutions are now used in Australia, Bahrain, Canada, India, Indonesia, Japan, Korea, Spain, South Africa, United Kingdom, the US, New Zealand and many other countries. More than 200 airlines use SITA to submit millions of messages every week to governments around the world to meet a variety of legal requirements related to border security.