An organisation of 80 airlines and ground handlers at Amsterdam’s Schiphol Airport has chosen IT provider, SITA, for another five years. The Schiphol CUTE Local User Board (CLUB), which represents the airport’s common-use technology users, has signed a new contract for SITA’s AirportConnect Open passenger processing platform. Deployed in a virtual environment, AirportConnect Open helps provide an efficient journey for the airport’s 52 million annual passengers.
With SITA’s expertise in near field communications (NFC), Schiphol has also become the first airport in Europe to "future-proof" its passenger processing platform by connecting it with NFC technology. Using NFC-enabled smartphones, passengers will be able to quickly and easily pass through a special boarding gate at the airport with the simple tap of their phone. The gate will automatically read their boarding passes, even if their phones are turned off or out of battery. This same NFC equipment will also read the traditional two-dimensional boarding passes in use today.
Schiphol CLUB’s AirportConnect Open renewal with SITA covers some 700 positions at check-in desks, transfer and reclaim. It also includes 90 common-use self-service kiosks, which passengers can use for check-in.
Schiphol CUTE Local User Board chair Jan Bruns said: "We’re currently celebrating more than 25 years of collaboration with SITA. During this time, we’ve worked together on many innovations to improve the passenger experience including common-use technology, self-service solutions and now NFC.
"As more smart phones incorporate NFC, more airlines will start asking for this technology. That’s why we have already equipped a gate with NFC and connected it to our common-use passenger processing system, and we’re inviting airlines to try it."
SITA president, Europe Dave Bakker said: "The Schiphol CLUB is always interested in collaborating on new innovations that improve airport operations and provide better service. AirportConnect Open helps improve operational efficiency and flexibility, while maximising airport real estate. Combined with NFC, it will help the airport future-proof its passenger processing technology and enable passengers to board more quickly."