SITA, the world’s leading service-provider of integrated IT business solutions and communication services for the air transport industry, has released a free white paper in October, which is now also available for download from the Airport-Technology website.
This white paper presents the results of the fifth annual SITA ATW passenger Self-Service Survey. For the first time it also includes two major international hubs, Beijing and Frankfurt, alongside the previous participants.
The eagerness of today’s traveller to utilize self-service technology for all steps of the passenger journey is very evident throughout this year’s results which reflect the habits and attitudes of a representative sample of the 287.6 million passengers who use these seven important international gateways.
The survey shows that online booking is now almost universally adopted. Online and kiosk self-service are also nearing their full potential while passengers are now aspiring towards automation for security checks, boarding, flight transfer and baggage claims.
To download SITA’s free white paper, click here.