SITA

Specialists in Air Transport Communications and IT Solutions

26 Chemin de Joinville, BP 31, 1216 Cointrin, Geneva, Switzerland



SITA is the number one ICT provider of integrated IT business solutions and communication services for the air transport industry. SITA works closely with every sector of the air transport community when innovating, developing and managing business solutions over the world’s most extensive network, complemented by consultancy in the design, deployment and integration of IT solutions.

Air transport IT applications and services

Almost every airline and airport in the world does business with SITA.

SITA provides the broadest portfolio for the air transport industry, including:

  • Managed global communications, infrastructure and outsourcing services
  • Value-added network services: SITA provides communication services across the world’s largest global network in over 200 countries, supporting more than 3,200 customers, 24 hours a day, seven days a week
  • 95% of all international destinations are covered by SITA’s extensive network
  • The truly global SITA air transport industry (ATI) cloud is currently pre-connected to 380 airports, 17,000 air transport sites and 15,000 aircraft
  • Services for airline commercial management, passenger operations, flight operations, aircraft operations, air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more
  • SITA provides IT solutions to airlines, global distribution systems (GDS), major travel management companies, online portals, railway companies and government border-management agencies
  • SITA remains the only provider to deliver an integrated, seamless end-to-end, self-service passenger experience through solutions from check-in (passenger and baggage) to boarding to border security. 1.3 billion passengers have been checked in using SITA’s common user terminal equipment (CUTE)
  • SITA provides air-ground communications over an integrated network of more than 1,100 VHF data-link ground stations across more than 160 countries. SITA ensures 13,500 aircrafts are connected using SITA’s aircraft communication services with 100 million type-B messages carried per day, 4.6 million flight plans delivered a year
  • SITA enables airlines and airports authorities to cost-effectively manage passenger baggage, including screening, sorting, transportation and successful collection. SITA’s WorldTracer is the world’s leading baggage tracing network. WorldTracer traces millions of mishandled bags worldwide each year

Integrated airport technology systems

SITA’s airport services focus on the complete integration of technology systems at airports. As a result, SITA helps airports collaborate with all stakeholders, from airlines to concessionaires, to increase efficiency, maximize passenger satisfaction and improve financial performance.

SITA has a unique understanding of the complexities of running an airport day to day, and our solutions embrace technologies like business intelligence, near field communication (NFC), beacons and the ATI Cloud. SITA’s solutions for passenger and baggage processing, departure and arrival control, terminal management and multimedia display systems set the standards for efficiency to help airports to achieve operational excellence.

  • Passenger management solutions: 5,500 check-in kiosks combined with over 30,000 CUTE workstations deployed in more than 382 airport locations worldwide, checking in more than 1.3 billion passengers
  • Baggage management solutions: SITA baggage systems are installed at more than 70 major airports around the world, including Amsterdam, Barcelona, Cairo, Chicago, Hong Kong, Istanbul, Singapore and Toronto. SITA also provides automated bag drop solutions in Singapore, Melbourne and Brisbane to name a few
  • Airport operations solutions: SITA’s Airport Management gives greater control over the airport operations, simplifying their complexity and improving profitability. To date, 25 airports using SITA’s digital audio solutions and 90 airports and operators are using SITA resource management and airport operational database (AODB) solutions
  • Passenger flow monitoring: SITA’s end-to-end passenger flow monitoring capabilities allow airports to capture and access real-time data at all stages of the passenger journey. Deployed in more than 17 airports, the solution helps reduce security queues and get passengers to their gates quicker, allowing more dwell time and increasing retail sales
  • Infrastructure and communications solutions: SITA’s airport reach over shared MPLS at more than 350 airports and aggregated private MPLS deployed across 180 airports enables the use of Wi-Fi and Gatelink. 64 airports are connected to AirportHub Wireless and 400 airports have a shared infrastructure
  • Border control and security solutions: SITA’s iBorders Border Management software is the most comprehensive solution available in the current market. From the provision of traveller information (iBorders TravelerData) and the analysis of complex data sets for risk assessment (iBorders RiskManagement) to providing complete situational awareness of every aspect of border operations (iBorders BorderOperations), iBorders enables governments to transform border security and ensure the country stays open for legitimate travel, tourism and trade. The iBorders portfolio is the most widely deployed border security portfolio currently available worldwide with deployments in 23 countries.

Air traffic control services

SITA AIRCOM’s air traffic control services enables air traffic service (ATS) providers implementing data-link applications to connect to the AIRCOM network, offering data and voice communications with SITA AIRCOM customer’s aircraft. More than 1,500 customer-aircraft use SITA’s advanced future air navigation system avionics, enabling pilots to use data-link instead of voice.

SITA is currently focussing on supporting the transition of air traffic management from an analogue to a digital communication, navigation and surveillance infrastructure. This includes controller pilot data link communications (CPDLC) and automatic dependent surveillance broadcast (ADS-B).

Airport IT Trends 2014

Passenger numbers are growing strongly and 97% of them are carrying mobile devices to stay connected and keep them informed and entertained throughout their trip. Now in its 11th year, the Airport IT Trends Survey, delivered in partnership by Airports Council International and SITA, reveals many airports are rising to the challenge of meeting the expectations of this 'connected traveller'.

Passenger IT Trends Survey 2014

This nineth passenger survey, co-sponsored by Air Transport World and SITA, highlights the major role and positive impact that IT is having on many passengers' travel experience.

Towards 2020 and Beyond

The Intelligent Airport is more than a vision; it has the potential to become a reality the world over, but only if airports can overcome the numerous challenges they currently face.

Wearable Computing: The Next Big Thing in Air Travel?

Smartphones may have been hogging the innovation spotlight in recent years, but turning up almost unnoticed, except to the geekiest of geeks, has been wearable computing. Technology observers are touting it as the next big thing that could redefine how we use and interact with information.

Beacon Technology: Improving the Customer Service Experience

If the hype is to be believed, the customer service experience is about to undergo a fundamental change. Beacons emitting a Bluetooth signal are starting to appear in shops to guide customers around the store, provide additional product information, and even to pay without the need to join a checkout queue - improving the overall shopping experience!

Airline IT Trends Survey 2014

The Airline IT Trends Survey, co-sponsored by Airline Business and SITA, shows a continued, though modest, upward trend in the level of absolute IT investment by airlines.

El Dorado International Airport, Bogota

El Dorado International Airport is one of the top 100 busiest airports in the world. It is located 15km west of the city centre of Bogota in Colombia, South America.

Airports Getting Ready for the ‘Connected Traveller’

Improving passenger processes at the airport is the number one information technology (IT) investment priority of airports around the world and 47% rank passenger and airport security as their top priority, according to the 2014 SITA / ACI Airport IT Trends Survey released today.

Atlanta Passengers Ready to Buy Travel Services With Mobiles

Passengers at the world's busiest airport, Hartsfield-Jackson Atlanta, are ready and eager to use mobile travel services throughout their journey, according to a new global survey from SITA. The SITA and Air Transport World Passenger IT Trends Survey reports that 51% of Atlanta passengers would definitely buy tickets using their mobile phones, one of the highest responses at all the airports surveyed.

Killeen-Fort Hood Regional Airport Moves to SITA’s Common-Use Passenger Technology

Killeen-Fort Hood Regional Airport in Texas, has switched its passenger processing technology system to SITA, the global IT provider dedicated to the air transport industry. The regional airport moved to SITA's AirportConnect Open common-use platform for flexibility to support both scheduled and charter airlines using the airport.

Ready, Steady, Go GRU Airport

Sao Paulo Airport selects SITA to transform airport operations in run up to World Cup and Olympics in Brazil.

SITA Signs Ten-year Partnership with Etihad Airways

Etihad Airways, the United Arab Emirates' national airline and one of the world's fastest-growing full-service carriers, and global IT and communications provider, SITA, announced a ten-year strategic partnership.

Passengers to Benefit from SITA’s World-class Technology at Miami International Airport

Global air transport IT provider SITA announced a seven-year deal with Miami International Airport to implement technology to transform the experience for the airport's nearly 40 million passengers. This is part of the airport's US $6.4bn capital improvement programme and includes implementation of SITA's sophisticated self-service technologies and virtualisation.

Passengers Welcome SITA’s Biometric Gates at Dublin Airport

Certain passengers arriving at Dublin Airport are able to avail of self-service immigration control at Ireland's borders thanks to a pilot of automated border control (ABC) gates put in place by the Irish Naturalisation and Immigration Service(INIS) and the Dublin Airport Authority (DAA).

Singapore Changi Airport and SITA Partner for Innovation

Global IT and communications provider SITA today announced a major partnership for innovation with Changi Airport Group (CAG), which manages Singapore's Changi Airport. The project was implemented in a record five months in which both organizations collaborated to introduce the latest passenger processing and self-service technology in close cooperation with airline and ground handling partners.

SITA Transforms Bogota Airport as Part of Billion Dollar Expansion Project

SITA, the global air transport IT and communications specialist, has transformed Bogota El Dorado Airport (BOG) as part of a US$1 billion modernization and expansion project. SITA is the master systems integrator for the project, and has provided 15 new solutions in collaboration with Johnson Controls, a building systems expert, for Operadora Aeroportuaria Internacional (OPAIN), the company that manages the airport.

Jamaica Selects SITA’s Border Management Technology to Bolster Security

The Passport, Immigration and Citizenship Agency (PICA) of Jamaica, with support of air transport IT provider SITA, has incorporated APIS data in its border management system. The solution provided is part of a security and tourism initiative to improve passenger facilitation and manage security resources effectively.

Industry Pro Lands at SITA

SITA, the global air transport IT and communications specialist, today welcomed Dale Kirby to its expanding North American sales team. Dale brings more than 30 years of aviation industry experience to his new role as SITA Vice President, North America as the company solidifies its presence at over 125 customers in North America.

“More Mobile Self-Service Please,” Say Over 90% of Beijing Passengers

The 2012 SITA/Air Transport World Passenger Self-Service Survey shows a strong interest among passengers at Beijing International Airport to use more mobile self-services. Over 90% want to search for flights and receive flight updates and boarding passes on their mobile phones.

SITA Enables easyJet to go Mobile Across Europe

SITA today announced the rollout of innovative mobile services for easyJet, the UK's largest airline, which carries more than 58 million passengers each year. SITA, the communications provider for the air transport industry, is supplying easyJet with a fully-managed solution, which allows the airline to use its in-house applications on mobile devices at over 130 airports in Europe from which it flies.

SITA to deliver 30% savings for Air Malta

Air Malta is outsourcing its IT operations to SITA and moving its infrastructure to SITA's Air Transport Industry (ATI) Cloud as part of a major information technology transformation which will deliver up to 30 percent cost savings to the airline.

SITA and NEC Join Forces as European Union Moves to Automated Gates at Borders

SITA, the air transport IT specialist, and NEC Europe (NEC), leaders in biometric technology, today announced an agreement to jointly provide an automated border control (ABC) gate solution. It incorporates sophisticated biometrics technology for use at immigration control points at airports in the European Union (EU).

New Check-In Service Cuts Queues at Indonesian Airports

A new roving check-in service is speeding up passenger processing and cutting congestion at Indonesia's two busiest airports. JAS, Indonesia's foremost ground handler, has introduced the new service at Soekarno-Hatta International Airport (CGK), Jakarta and Ngurah Rai International Airport (DPS), Bali.

Improving Passenger Experience No. 1 Driver for Airport Investment

Airports embrace mobile apps and geolocation to improve passenger journey. The world's airports are turning to mobile apps, social media and intelligent technologies including geolocation services to make the passenger experience better, according to the SITA Airport IT Trends Survey, published today.

SITA and Datalex Partner to Revolutionise Airlines’ Online Sales

In a move to improve passengers' ability to shop, book and manage their journey and enhance airlines' direct relationship with their passengers, air transport IT specialist, SITA, announced a partnership with Datalex (DLE:I), the provider of travel distribution software and solutions.

SITA Readies Azerbaijan for Eurovision Traffic Surge

Azerbaijan Airlines (AZAL), the flag carrier of Azerbaijan, today introduced mobile and web check-in for its passengers. The services, provided by global air transport IT provider SITA, are part of the airline's preparations for the surge of traffic this week as the country hosts the Eurovision Song Contest.

SITA Celebrates Fifteen Years of its Self-Service Check-in Kiosks

Global air transport IT provider SITA today celebrates the fifteenth anniversary of the launch of its self-service check-in kiosks. Air Alaska was the first to receive a SITA kiosk back in 1997, and since then more than 5,200 have been installed at close to 200 airports around the world.

SITA’s Baggage Management Technology Saves Airports $36m

A saving of $36m for airlines using Leonardo da Vinci-Fiumicino Airport Rome, Italy's largest airport and the main hub for Alitalia, was today announced by SITA, the IT company which provides Aeroporti di Roma with advanced baggage technology.

SITA Releases a Free White Paper

SITA, the world's leading service-provider of integrated IT business solutions and communication services for the air transport industry, has released a free white paper on Airport-Technology.

GOL Selects SITA’s New Electronic Flight Bag Solution for Entire Fleet

GOL Linhas Aéreas Inteligentes, the largest low-cost and low-fare airline in Latin America, has selected global air transport IT provider SITA, and its technology partner Flightman, to provide applications and services for the electronic flight bags (EFBs) on board its entire fleet of 130 Boeing 737-NG aircraft.

RAK Airways Announces Six-Year Multi-Million Dollar Deal with SITA

RAK Airways, the youngest national carrier of the United Arab Emirates and the first hybrid carrier with low fares and full-service passenger offerings in the Middle East, has selected Horizon, the passenger service solution from SITA, to facilitate interlining with other carriers.

Spain Adopts SITA’s Datalink Infrastructure to Join Single European Sky

Entidad Pública Aeropuertos Españoles y Navegación Aérea (AENA), which manages air traffic control in Spanish airspace, has selected SITA to upgrade its air to ground radio network to meet the requirements of the European regulations on the implementation of data link services.

SITA, JDA and Intelex Join Forces as FAA Safety Mandate Nears

Three industry leaders, SITA, JDA and Intelex have joined forces to offer SITA AirportSafety Management an integrated safety management system (SMS) solution to meet the proposed Federal Aviation Administration's (FAA) Part 139 SMS rule due later this year.

SITA Systems to Reduce Check-In Queues in Kathmandu

The Civil Aviation Authority of Nepal has signed a seven-year agreement with SITA, the air transport IT specialist, to tackle check-in queues at the country's main gateway, Tribhuvan International Airport and to support its efforts to attract more tourists to the country.

Smooth Handling in Hanoi Airport with Arrival of SITA Departure Control Services

Passengers and airlines at Vietnam's capital city airport, Noi Bai International Airport in Hanoi, which welcomes nearly ten million passengers can expect smoother handling with the announcement that Hanoi Ground Services, a subsidiary of Northern Airports, is implementing SITA departure control services.

TRAXON Europe Becomes Part of CHAMP Cargosystems

In a move that will further strengthen its market position CHAMP Cargosystems, the leading provider of integrated air cargo solutions, has announced that it has acquired TRAXON Europe, a leading provider of electronic communications solutions to the air cargo industry.

Demand for Self-Service at Abu Dhabi International Airport Highest in New Survey

Passengers at Abu Dhabi International Airport (AUH) have the highest demand for self-service options of all six major airport hubs included in this year's SITA / Air Transport World Passenger Self-Service Survey, which also found high rates of smartphone adoption among premium travellers. It is the first time that AUH has featured in the survey.

Indonesia Tightens Border Control with SITA’s Extensive Biometric System

SITA has announced that its biometric border management solution, BioThenticate is being used to tighten security at Indonesia's international borders. The system, which can match and manage up to 20 million unique biometric identities, is being rolled out at nine airports and one seaport in Indonesia by the Directorate General of Immigration at the Ministry of Law and Human Rights in Indonesia, locally known as Imigrasi, and will provide real-time matching against a biometric watch-list.

Air Arabia Chooses SITA Horizon as it Doubles Passenger Numbers

SITA has announced that Air Arabia, the first and largest low-cost carrier in the Middle East, selected the SITA Horizon passenger management system to provide a seamless transit service at Air Arabia's 70 departure points across 32 countries as the airline expands its network.

Airports Focus on Technology to Improve Passenger Experience

IT investment by airports is rising as airports seek to meet the increasing expectations of passengers for self-service and a hassle-free experience, according to a new global survey. IT investment, as a percentage of revenue, rose to 4.4% in 2010 and 81% of airports expect IT budgets to remain the same or increase in 2012. Top investment projects for airports in the next three years are IT infrastructure upgrades and mobile services.

SITA and Malaysia Airlines Scoop CAPA IT Innovation Award

CAPA, Centre for Aviation has declared SITA and Malaysia Airlines the joint winners of the inaugural 'IT Innovation of the Year 2011' award. This top award is granted to the company that has established an effective industry model to deliver innovative IT solutions and recognises the success of the airline working with SITA's strategic technology research arm, SITA Lab, to deliver true innovation.

SITA Helps Airlines Meet Government Deadlines in Canada and Korea

As the governments of Korea and Canada introduce new data requirements for airlines flying to their countries, SITA, the leading border management solutions provider has announced the launch of two services which will help airlines to meet these new obligations. SITA's services will also lower the cost of compliance for airlines globally as they meet evolving requests from other governments.

Smartphones Fuel the Self-Service Revolution at Airports Across the World

The number of smartphones carried by airline passengers has doubled over the last year making them an important tool for travellers wishing to check-in remotely, access flight information on the go, or use an emerging range of flight-related applications, according to the 2011 SITA - Air Transport World Passenger Self-Service Survey published this week.

Amadeus and SITA to Bring Real-Time Baggage Tracking to Passengers

Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, is working with SITA, the world's leading specialist in air transport communications and IT solutions, to empower Amadeus Altéa customers to offer real-time baggage tracking i

SITA Introduces Common Use Check-In Kiosks to Taiwan

Taiwan's busiest airport, Taiwan Taoyuan International Airport, is celebrating the successful introduction of the first common use self-service (CUSS) kiosks in Taiwan, bringing fast and efficient check-in to its 20 million passengers. Already the new kiosks are proving to be hugely popular with

Common Payment Service to Boost Direct Selling by Airlines

SITA has announced the airline industry's first next-generation payments platform, which allows airlines to strengthen their direct channel sales. With SITA's new Horizon PaymentServices airlines can access, through one standardised interface, multiple payment service providers (PSPs), acquiring

Passenger Mobile Services to Benefit Hugely from Increased Airline IT Spend

Airlines carrying 57% of the world's passenger traffic have reported a real increase in IT and telecommunications (IT&T) expenditure and are ready to spend big on passenger mobile services and other transformative technology, according to results published in the 13th annual SITA / airlin

Air Transport to Gain as SITA Reinvigorates Unique Industry Role

The unique industry role of air transport communications and IT solutions provider, SITA, was strengthened with the decision of its members to reaffirm its cooperative-commercial business model by revitalising the co-operative, under the continued ownership of the air transport industry, and stre

Sweeping Changes Underway at Zambia’s International Airports

Zambia's National Airports (NACL) is embarking with SITA, the air transport IT specialist, on a major transformation of check-in facilities at Lusaka and Livingstone International Airports. A key goal of this five-year agreement is to reduce pressure on existing infrastructure at both a

Help at Hand for Mishandled Bags as WorldTracer Goes Mobile

In a move to reduce the delays of mishandled baggage, air transport IT provider SITA has enabled its WorldTracer baggage tracing service to be used by agents on mobile devices at airports. This allows airline staff to proactively assist passengers, filing claims in arrival halls, at baggage carou

SITA Partners with CDNetworks to Power Airline Online Performance

New solution enables airlines to deliver online customer service up to three times faster and efficiently manage peak demand. In a move to provide airlines with optimised delivery of online services, SITA today announced a partnership with content delivery network provider, CDNetworks.

SITA Releases New Digital Aircraft Whitepaper

SITA has announced the release of a new whitepaper on Airport Technology called 'The Digital Aircraft - Heralding a New Generation of Aircraft Operations.' The paper explains that the internet hasn't just changed the way we communicate – it has irrevocably altered the way we live, work,

SITA Launches Dedicated Air Transport Industry (ATI) Cloud

Air transport IT specialist, SITA has announced the release of an ambitious programme to build a community cloud dedicated to the air transport industry (ATI) that will improve efficiencies and reduce costs. The ATI Cloud programme builds on SITA's unique community role in the industry and meets

SITA Meets IATA Deadline for Automated Bag Rules

SITA has announced that within minutes of the new IATA resolution regarding automated baggage rules coming into effect on 1 April, the IT provider went live with its automated baggage fees pricing solution. There are 24 airlines now using SITA's Horizon Autobag in line with IATA Resolution 302, i

SITA Announces Release of Baggage Report 2011

SITA has announced the release of a new whitepaper on Airport Technology called 'Baggage Report 2011.' The report describes the difficult year it has been for all those involved in the air transport industry's response to the great logistical challenge of making sure that over two billi

Choice for Airlines as SITA Opens Up North American Fares Filing

Airline fares distribution in North America has been transformed as air transport IT specialist SITA today announced its approval as an electronic fares filing agent by both the US Department of Transportation (DOT) and the Canadian Transportation Agency (CTA). SITA now provides airlines with an

SITA Releases Free White Paper on the Digital Aircraft

SITA has released a free white paper on the Airport-Technology website. The internet hasn’t just changed the way we communicate – it has irrevocably altered the way we live, work, consume and spend our free time. now, technologies that use the internet protocol (ip) in the air transpor

SITA Lab Voice-Activated Travel App Wins Gold Medal

SITA Lab, the technology research team at air transport IT provider SITA, has won the top prize at THack - the travel industry's first official Hack event which was held in London this week. Organised by Tnooz, in conjunction with Expedia UK, THack allowed developers from the travel ind

Finnair Selects SITA for Its Global Remote Office Management

Finnair has selected SITA as its single, global supplier to provide remote office management at 42 outstations across Europe, Asia and North America. The air transport communications specialist will provide this managed service as Finnair expands its network to fulfil its 'Vision 2020' to be the

Kiosk Check-In Gets Thumbs Up from Frankfurt Passengers

International travellers using Frankfurt have a significant preference for kiosk-check-in. Also, checking-in a bag is not seen as a major obstacle in the self-service check-in process. A new global passenger survey, which includes Frankfurt for the first time, has found that 85% of

IT High-Flyer Joins SITA to Drive Sales and Enhance Customer Relationships

Air transport IT specialist SITA has recruited IT industry veteran Peter Cunningham to head up its growing sales and relationship management function. Peter will lead SITA's global sales team looking after its 3,200 customers worldwide and developing new opportunities to deliver profitable revenu

SITA to Provide Next-Gen Infrastructure for UATP’s $12bn Payment System

Universal Air Travel Plan (UATP), the low-cost payment network, has announced the selection of SITA to provide a next-generation authorisation and settlement infrastructure for its payment system, which annually processes transactions worth more than $12bn. The arrangement between S

Yemenia Turns to SITA to Manage Passenger Growth

Yemenia, the official carrier of the Republic of Yemen, has announced that the airline will migrate its passenger management and distribution to air transport IT specialist, SITA, to manage its expected 10% annual growth in passenger numbers. In addition to this extensive seven-year

Brazil Selects SITA for New Aircraft Communications System

As part of a major air traffic management modernisation programme in advance of hosting the Olympic Games and the FIFA World Cup, the Brazilian Department of Airspace Control (DECEA) has announced that SITA has been chosen to update Brazil's entire network infrastructure dedicated to air-ground V

SITA Airport Connectivity Trials for Airbus A380 Spread to Paris

SITA has announced the successful initiation of a series of operational trials at Paris Charles de Gaulle Airport (CDG) to demonstrate the benefits of its planned AIRCOM IP GateLink service for new generation aircraft such as the Airbus A380, Boeing 787 and newer variants of the Boeing 777.

True End-to-End Self-Service Unveiled by SITA and BCS

SITA, with baggage handling system specialist BCS Group, has unveiled a self-service baggage solution for common-use platforms that now provides air passengers with the ability to experience true end-to-end self-service with unassisted bag-tagging and drop-off. The announcement has been

Room for Growth in Russian Use of Online Booking and Self-Service Check-In

The global SITA / Air Transport World Passenger Self-Service survey of seven of the world's leading airports found that there are great opportunities for growth in online booking and self-service check-in rates at Russia's busiest airport, Domodedovo International, Moscow. The slow upta

SITA Releases Free White Paper: The Airport IT Trends Survey

SITA, the world's leading service-provider of integrated IT business solutions and communication services for the air transport industry, has released a free white paper on the Airport-Technology website. This white paper presents the results of the seventh annual Airport IT Trends Su

Welcome to Atlanta – Home of the World’s Most Online Passengers

Passengers passing through the world's busiest airport, Hartsfield-Jackson Atlanta International, are setting the pace for the rest of the world when it comes to passenger self-service technology, according to the results of the latest SITA / Air Transport World Passenger Self-Service survey of l

Passengers to Benefit from SITA Self-Service at Cochin International

Cochin International Airport, which serves the fastest growing city on India's west coast, has announced the selection of air transport IT specialist SITA to provide automation of the passenger check-in process (including self-service check in) and passenger bag reconciliation for its three milli

Brazilian Air Travellers Take the Lead on Passenger Self-Service

The global SITA / Air Transport World Passenger Self-Service survey of the world's leading airports has found Brazilians to be among the world's fastest adopters of any self-service technology, which makes life easier for the air traveller. This was especially evident in attitudes towar

Nearly 100% Rise in Passenger Self-Service Check-In in Johannesburg

The SITA / Air Transport World Passenger Self-Service survey of the world's leading airports reveals an almost 100% rise in self-service check-in among travellers passing through OR Tambo Airport, Johannesburg. A 75% growth in demand for off-airport bag drop-off was also recorded.

Worldwide Flight Services Selects CHAMP to Meet EU ICS Compliancy Deadline

Worldwide Flight Services (WFS), one of the world's leading air cargo handlers, has announced the selection of CHAMP Cargosystems to supply its global customs gateway (GCG) to manage WFS's EU import control system (ICS) requirements. WFS, which handles 3.5mt of cargo annually, joins numerous airl

SITA Helps to Secure South Africa’s Borders

South Africa's Department of Home Affairs has celebrated the success of advance passenger processing (APP), the border management solution from air transport IT specialist SITA, during the 2010 FIFA World Cup. The system, which was implemented in just nine months, successfully kept 'undesirables'

SITA Takes the Lead in the Management of Mobile Resources at Airports

SITA has announced details of a high-tech acquisition designed to put the air transport IT provider in a leading position in the area of mobile resource management solutions for efficient airport operations. WorkBridge, based in Copenhagen, Denmark is now part of SITA's airport solution

CHAMP Enables Cargo Carriers to Meet New Nigerian Regulations

CHAMP Cargosystems today announced that seven freight carriers operating to and from Nigeria, including Cargolux, are using its solution to comply with Nigeria's new advanced customs information requirements. Under the regulations, announced July 14th with immediate effect, an electronic manifest

Abu Dhabi Rolls Out New SITA Passenger Systems Across All Airports

The Abu Dhabi Airport Company (ADAC), owner and operator of all five airports in the emirate of Abu Dhabi, and SITA, the air transport IT specialist, today announced details of a five-year deal which will bring sweeping changes to all of the emirate’s airports turning them into high-tech centres

Bermuda Airport Debuts WorldTracer Baggage Tracing Kiosk for Passengers

LF Wade International Airport Bermuda, today announced the arrival of self-service kiosks uniquely designed to assist passengers who experience baggage delays. These new WorldTracer Kiosks are linked into the global tracing system for mishandled baggage and their deployment is part of a multi-mil

Two World Firsts for Malaysia Airlines as they Harness the iPad and iPhone

Malaysia Airlines and the air transport IT specialist, SITA, announced that the world's first kiosks to sell airline tickets using the Apple iPad went live today in Kuala Lumpur. An equally pioneering achievement - also announced today - is the airline's exploitation of augmented realit

Airline IT Trends Survey Shows Industry is on the Road to Recovery

A record number of airlines, carrying over one billion passengers annually, took part in this year's 12th annual SITA/airline business airline IT trends survey which strongly supports growing optimism that the worst may be over for an industry which sustained record losses over the last two years

New Survey Finds Airlines Turning into Retail Powerhouses

Results published today in the 12th annual SITA/airline business IT trends survey show that the airlines which carry the bulk of the world's air traffic, are on course to sell the majority of airline tickets direct to passengers by 2013. The record 129 airlines who responded to this yea

SITA Chosen to Equip Jordan’s New Queen Alia International Airport

Engineering giant, J&P (Joannou & Paraskevaides Group), has chosen SITA to provide its complete suite of airport IT solutions to the new $750 million terminal at Queen Alia International Airport (QAIA) in Amman, Jordan, which will open in early 2012 and increase annual passenger flow from

Qatar Airways Agrees to New Communications Deal with SITA

SITA today announced that Qatar Airways, the national carrier of the State of Qatar and voted one of the top three airlines in the world in 2010 by passengers in the Skytrax World Airline Survey, has agreed to a new three-year communications deal with SITA. This announcement comes at a

SITA’s Horizon Ushers in Fares Revolution

SITA, the leading non-GDS provider of passenger management systems, today briefed the airline industry on its progress towards delivering its next-generation Horizon passenger management system in partnership with software giant Oracle. This included announcements on transformations in fares, ope

SITA Hosts the Biggest Africa Aviation ICT Forum in Cairo

SITA, the specialist provider of communications and IT solutions to the world's air transport industry, has taken a lead role in the 2010 African Aviation ICT Forum, held in Cairo from 25 to 26 of May. The Aviation ICT Forum, jointly organised by SITA, AFRAA and ACI Africa, has become o

SITA Manages the World’s Air Travel from Montreal

The world's first global command centre dedicated to the air transport industry was launched today in Montreal. This unique facility, operated by SITA, the specialist provider of air transport communications and IT solutions, will monitor and manage mission-critical systems for the industry that

SITA Expansion to Bring 100 Jobs to Singapore

SITA, the specialist in air transport communications and IT solutions, today announced the development of a Global Command Centre in Singapore, which will create up to 100 new jobs by 2011. This facility, dedicated to the air transport industry, will monitor and manage mission-critical systems an

Bangladesh Airports On-Track to Meet Government’s Digital Vision

Bangladeshi expatriates and other travellers who have been pressing for improved services at two of the country's major regional airports have had their wishes granted, thanks to a successful new collaboration between Biman Bangladesh Airlines and SITA, the air transport IT specialist.

Finnair Chooses CHAMP’s Cargospot for Cargo Business Transformation

CHAMP Cargosystems today announced the selection by Finnair of CHAMP's Cargospot solutions as part of a five-year transformation plan for the airline's €200 million cargo business. This five-year deal includes Cargospot Airline, Handling and Revenue modules to incorporate with GCC

Air India in $190 Million Deal for SITA’s Horizon Passenger Services System

The National Aviation Company of India (NACIL) today announced that SITA, the aviation IT specialist, has been selected to provide its hosted Horizon Passenger Services System (PSS) to Air India on a turnkey basis following a global competitive tendering process. The deal with the 13.5 million pa

Indonesia Launches Biometric Verification for Border Control

The Directorate General of Immigration at the Department of Law and Human Rights in Indonesia, locally known as Imigrasi, today announced the rollout by SITA of a border control system that includes biometrics capture at 27 of the nation's air and sea ports. The system, SITA iBorde

Check-In Times at Rio Airport Cut in Preparation for FIFA World Cup 2014

Galeão International Airport (GIG) today announced the arrival of faster passenger check-in with new self-service kiosks that can speed up check-in by 25% - reducing this step of the journey to as quick as 30s for some of the airport's 11 million passengers. The installation

SITA Wins Certification for New IATA-Approved CUPPS Standard

It's official: SITA has become the first platform provider to be certified as being compliant with common use passenger processing systems (CUPPS) version 1.01 since IATA published the first CUPPS technical specification in November 2009, setting a new standard for passenger processing in the 21s

Middle East’s Largest Low-Cost Carrier Selects SITA’s Aircom Service

SITA today announced its selection by Air Arabia, the Middle East's and North Africa's first and largest low-cost carrier, to provide air-ground communications including data link services for the airline's expanding fleet and network of 59 destinations. This five-year deal is for SITA

13 Air Navigation Service Providers and EUROCONTROL Sign Up to PENS

14 Pan European Network Service (PENS) users, 13 key air navigation service providers (ANSPs) and EUROCONTROL met the initial end of February 2010 deadline for the first PENS implementation phase for which SITA was selected as network service provider in October 2009. The ANSPs that hav

Spain and Portugal Partner with SITA to Meet 2013 Data Link Deadline

SITA is partnering with the Spanish and Portuguese air navigation service providers (ANSP) to deliver data link infrastructure for pre-operational testing in preparation for the introduction of controller pilot data link communications (CPDLC) across the Iberian Peninsula by 2013. The n

Self-Service Check-In on the Rise at Russia’s Busiest Airport

Self-service check-in rose last year at Russia's busiest airport, Domodedevo International, Moscow, and 33.9% of all passengers who knew self-service was available expressed a preference for using it, according to the latest SITA/Air Transport World Passenger Self-Service Survey. A

SITA and LoyaltyPlus to Simplify Frequent Flyer Programmes

In a move that will provide airlines of all sizes with the ability to have a frequent flyer programme, SITA today announced a partnership with leading customer loyalty specialist, LoyaltyPlus, to integrate its solutions into SITA's Horizon portfolio of passenger services, which are used by mo

SITA Upgrades Brazil’s Air-Ground Communications System

SITA has completed a vital upgrade to Brazil's air-ground data link communications system as the country embarks on a major air traffic management modernisation programme in advance of hosting both the Olympic Games and the FIFA World Cup in coming years. Brigadier Ramon, director gene

Bahrain Selects SITA Data Link Systems to Enhance Air Traffic Safety

Bahrain's Civil Aviation Affairs (BCAA) has contracted SITA to deliver air/ground data link systems aimed at enhancing air traffic safety at Manama International Airport and in airspace under its control. The first SITA system to be delivered will enable text-based departure clearances

SITA to Revamp Check-In at New Bangkok Airport

Airports of Thailand (AOT) today announced that Suvarnabhumi Bangkok Airport, which receives 50 million passengers annually, will be among the first international gateways capable of providing a CUPPS platform — the new global IT standard for passenger check-in and boarding — as it

Malaysia Airlines Goes Mobile with SITA

Malaysia Airlines today announced the launch of MHmobile — flymas.mobi — the most comprehensive menu of mobile phone functionality available to airline passengers anywhere in the world and developed by SITA Lab. Not only does it allow the airline's 14 million passengers to bo

EUROCONTROL Selects SITA to Lay Foundations for the Single European Sky

EUROCONTROL, the European organisation for the safety of air navigation, today announced SITA as its network service provider for the Pan European Network Service (PENS) which will allow air navigation service providers from 38 countries to exchange operational voice and data communications acros

SITA Survey Finds Huge Growth in Online Booking in Brazil

It was announced at the ALTA Airline Leaders' Forum in Cartagena, Colombia, that a global benchmark survey of leading airport hubs has found that online booking among passengers using the Brazilian gateway, Sao Paulo Guarulhos, has risen almost 50% over the last 12 months. Compared to l

FAA Retains SITA as its Aircraft Communications Provider

The United States Federal Aviation Administration (FAA) Oceanic program has retained SITA as its future air navigation system (FANS) aircraft datalink service provider for a third successive five-year term, it was announced today by SITA at the Air Traffic Control Association's 54th Annual Conf

SITA Survey Finds 20% Growth in Passenger Self-Service Check-In

SITA, the specialist provider of IT solutions to airlines and airports, today said that a major survey of passenger habits at six leading airport hubs across five continents has found 20% growth in adoption of self-service check-in options over the last year and that passengers are demanding impr

SITA and Orange Business Services Conclude $2bn Deal for Air Communication

SITA, the specialist in air transport communications and IT solutions, and Orange Business Services, the leading global integrated communications operator for businesses, today announced a seven-year agreement, valued in excess of $2 billion, broadening their existing partnership and covering

SITA Declares Lufthansa World’s First CUPPS-Compliant Airline

SITA announced today that Lufthansa is the first airline in the world to achieve common use passenger processing systems (CUPPS) compliance following pilot testing at Orlando International Airport with SITA, which is the only compliance testing entity (CTE) presently available to airlines wishi

Aviation IT Specialist SITA Expands Presence in Letterkenny

T´naiste and Minister for Enterprise, Trade and Employment, Mary Coughlan TD, today performed the opening ceremony at the new Letterkenny offices of the global aviation IT specialist SITA which is currently recruiting for 80 new positions as it expands its Irish software development centre.

Brazil’s First CUSS Kiosks go into Action at São Paulo Guarulhos

South America's busiest airport, São Paulo Guarulhos International (GRU), today sees the arrival of the first common use self-service (CUSS) kiosks in Brazil, heralding efficient and fast check-in for its 21 million passengers. Provided by SITA, the kiosks allow passengers to check-in for fl

South African Airports Get Set For FIFA World Cup 2010

Johannesburg - South Africa is preparing its airports to receive an estimated half a million visitors for the FIFA 2010 World Cup with improved check-in and self-service facilities through a $35m programme to be implemented by aviation IT and communications specialist SITA, it was an

SITA Brings CUSS Check-In to Abu Dhabi for Formula One Event

With a target of 40 million passengers by 2012 and preparations underway for the final World Championship Formula One race of the 2009 season, the Abu Dhabi Airports Company (ADAC) is simplifying check-in by installing SITA's common use self-service (CUSS) kiosks at Abu Dhabi International Airpor

SITA Achieves First CUPPS Certification

Geneva - A new standard in passenger processing has arrived with the announcement today that SITA is the first platform provider to achieve common use passenger processing system (CUPPS) compliance certification and to successfully complete its CUPPS pilot program. The SITA CUP

SITA to Provide Airport Systems Integration to Kharkiv Airport for Euro 2012

SITA, the specialist in air transport communication and IT solutions, today announced details of its $9m contract win in Ukraine for airport systems integration (ASI) for Kharkiv International Airport's new $205m terminal. The agreement was reached with New Systems AM, a member of the DCH group a

CUPPS Era Arrives As SITA and Continental Go Live With New Boarding Standard

The air transport industry stands on the threshold of a new era as Continental Airlines, the world's fifth largest airline, is now successfully boarding its first passengers at Orlando International Airport using the new breakthrough technology, common use passenger processing system (CUPPS), whi

SITA Develops Breakthrough Global Solution for Airline Emissions Regulation

SITA, the air transport IT specialist, today announced that it has developed and tested a scaleable global solution to comply with emissions trading schemes (ETS) for an airline industry burdened with multiple such demands. Four airlines from the Middle East, the US and Europe are testi

Survey Reveals Growing Airline Demand for Mobile Applications

SITA, the specialist air transport IT provider, today outlined its vision of the future of mobility in the industry as the 2009 Airline IT Trends Survey reveals that 78% of airlines intend to adapt their websites to work on mobile phones by 2012 opening a whole new vista of convenience and self-s

Syrian Arab Airlines Selects SITA for Global Hybrid Network Services

SITA, the airline IT specialist, today announced it has signed a seven-year contract to implement and maintain a global hybrid network solution for Syrian Arab Airlines in a major upgrade. Syrian Arab Airlines flies to 40 destinations and is now introducing one regional gateway to manag

787 Launch Customer ANA Selects SITA for Aircraft Communications Management

As the initial flight of Boeing's 787 Dreamliner approaches, launch customer All Nippon Airways (ANA) today announced that it has selected aviation IT specialist SITA to provide a message processing solution to manage the configuration and distribution of the higher traffic volume and variety of

SITA Creates First Live Record Of Passenger Experience For Airlines

Airlines will now be able to get a lot closer to their passengers, and their likes and dislikes, thanks to an innovation called Customer Journey (CJ), from airline IT specialist SITA, which provides a "live" record of passengers' experiences with the airline right down to seat preference, meal ch

Dresden Becomes First Eastern German Airport to Introduce CUSS Kiosks

Common-use self-service (CUSS) kiosks are being introduced at Dresden Airport by SITA, the specialist airline IT provider. The kiosks will be available for check-in to passengers travelling from Dresden on the three largest German airlines: Lufthansa, Air Berlin and German Wings. Some t

SITA Launches New Generation Communications Platform for Singapore Airlines

SITA, the world's leading specialist in air transport communication and IT solutions, today announced that Singapore Airlines is to be the first airline worldwide to use SITA's next generation communications platform to manage its increasing demand for more bandwidth system-wide. The u

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