Passenger numbers are growing strongly and 97% of them are carrying mobile devices to stay connected and keep them informed and entertained throughout their trip. Now in its 11th year, the Airport IT Trends Survey, delivered in partnership by Airports Council International and SITA, reveals many airports are rising to the challenge of meeting the expectations of this 'connected traveller'.
SITA is the number one ICT provider of integrated IT business solutions and communication services for the air transport industry. SITA works closely with every sector of the air transport community when innovating, developing and managing business solutions over the world’s most extensive network, complemented by consultancy in the design, deployment and integration of IT solutions.
Air transport IT applications and services
Almost every airline and airport in the world does business with SITA.
SITA provides the broadest portfolio for the air transport industry, including:
- Managed global communications, infrastructure and outsourcing services
- Value-added network services: SITA provides communication services across the world’s largest global network in over 200 countries, supporting more than 3,200 customers, 24 hours a day, seven days a week
- 95% of all international destinations are covered by SITA’s extensive network
- The truly global SITA air transport industry (ATI) cloud is currently pre-connected to 380 airports, 17,000 air transport sites and 15,000 aircraft
- Services for airline commercial management, passenger operations, flight operations, aircraft operations, air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more
- SITA provides IT solutions to airlines, global distribution systems (GDS), major travel management companies, online portals, railway companies and government border-management agencies
- SITA remains the only provider to deliver an integrated, seamless end-to-end, self-service passenger experience through solutions from check-in (passenger and baggage) to boarding to border security. 1.3 billion passengers have been checked in using SITA’s common user terminal equipment (CUTE)
- SITA provides air-ground communications over an integrated network of more than 1,100 VHF data-link ground stations across more than 160 countries. SITA ensures 13,500 aircrafts are connected using SITA’s aircraft communication services with 100 million type-B messages carried per day, 4.6 million flight plans delivered a year
- SITA enables airlines and airports authorities to cost-effectively manage passenger baggage, including screening, sorting, transportation and successful collection. SITA’s WorldTracer is the world’s leading baggage tracing network. WorldTracer traces millions of mishandled bags worldwide each year
Integrated airport technology systems
SITA’s airport services focus on the complete integration of technology systems at airports. As a result, SITA helps airports collaborate with all stakeholders, from airlines to concessionaires, to increase efficiency, maximize passenger satisfaction and improve financial performance.
SITA has a unique understanding of the complexities of running an airport day to day, and our solutions embrace technologies like business intelligence, near field communication (NFC), beacons and the ATI Cloud. SITA’s solutions for passenger and baggage processing, departure and arrival control, terminal management and multimedia display systems set the standards for efficiency to help airports to achieve operational excellence.
- Passenger management solutions: 5,500 check-in kiosks combined with over 30,000 CUTE workstations deployed in more than 382 airport locations worldwide, checking in more than 1.3 billion passengers
- Baggage management solutions: SITA baggage systems are installed at more than 70 major airports around the world, including Amsterdam, Barcelona, Cairo, Chicago, Hong Kong, Istanbul, Singapore and Toronto. SITA also provides automated bag drop solutions in Singapore, Melbourne and Brisbane to name a few
- Airport operations solutions: SITA’s Airport Management gives greater control over the airport operations, simplifying their complexity and improving profitability. To date, 25 airports using SITA’s digital audio solutions and 90 airports and operators are using SITA resource management and airport operational database (AODB) solutions
- Passenger flow monitoring: SITA’s end-to-end passenger flow monitoring capabilities allow airports to capture and access real-time data at all stages of the passenger journey. Deployed in more than 17 airports, the solution helps reduce security queues and get passengers to their gates quicker, allowing more dwell time and increasing retail sales
- Infrastructure and communications solutions: SITA’s airport reach over shared MPLS at more than 350 airports and aggregated private MPLS deployed across 180 airports enables the use of Wi-Fi and Gatelink. 64 airports are connected to AirportHub Wireless and 400 airports have a shared infrastructure
- Border control and security solutions: SITA’s iBorders Border Management software is the most comprehensive solution available in the current market. From the provision of traveller information (iBorders TravelerData) and the analysis of complex data sets for risk assessment (iBorders RiskManagement) to providing complete situational awareness of every aspect of border operations (iBorders BorderOperations), iBorders enables governments to transform border security and ensure the country stays open for legitimate travel, tourism and trade. The iBorders portfolio is the most widely deployed border security portfolio currently available worldwide with deployments in 23 countries.
Air traffic control services
SITA AIRCOM’s air traffic control services enables air traffic service (ATS) providers implementing data-link applications to connect to the AIRCOM network, offering data and voice communications with SITA AIRCOM customer’s aircraft. More than 1,500 customer-aircraft use SITA’s advanced future air navigation system avionics, enabling pilots to use data-link instead of voice.
SITA is currently focussing on supporting the transition of air traffic management from an analogue to a digital communication, navigation and surveillance infrastructure. This includes controller pilot data link communications (CPDLC) and automatic dependent surveillance broadcast (ADS-B).
This nineth passenger survey, co-sponsored by Air Transport World and SITA, highlights the major role and positive impact that IT is having on many passengers' travel experience.
The Intelligent Airport is more than a vision; it has the potential to become a reality the world over, but only if airports can overcome the numerous challenges they currently face.
Smartphones may have been hogging the innovation spotlight in recent years, but turning up almost unnoticed, except to the geekiest of geeks, has been wearable computing. Technology observers are touting it as the next big thing that could redefine how we use and interact with information.
If the hype is to be believed, the customer service experience is about to undergo a fundamental change. Beacons emitting a Bluetooth signal are starting to appear in shops to guide customers around the store, provide additional product information, and even to pay without the need to join a checkout queue - improving the overall shopping experience!
The Airline IT Trends Survey, co-sponsored by Airline Business and SITA, shows a continued, though modest, upward trend in the level of absolute IT investment by airlines.
El Dorado International Airport is one of the top 100 busiest airports in the world. It is located 15km west of the city centre of Bogota in Colombia, South America.
Improving passenger processes at the airport is the number one information technology (IT) investment priority of airports around the world and 47% rank passenger and airport security as their top priority, according to the 2014 SITA / ACI Airport IT Trends Survey released today.
Air France, Orange, SITA, Toulouse-Blagnac Airport and RESA have joined forces to provide the first seamless boarding experience in Europe with near field communications (NFC) technology.
An organisation of 80 airlines and ground handlers at Amsterdam's Schiphol Airport has chosen IT provider, SITA, for another five years.
Passengers at the world's busiest airport, Hartsfield-Jackson Atlanta, are ready and eager to use mobile travel services throughout their journey, according to a new global survey from SITA. The SITA and Air Transport World Passenger IT Trends Survey reports that 51% of Atlanta passengers would definitely buy tickets using their mobile phones, one of the highest responses at all the airports surveyed.
Biman Bangladesh Airlines, the national flag carrier of Bangladesh, has signed a ten-year agreement with SITA to transform and manage its infrastructure as it prepares to double its passenger numbers.
Killeen-Fort Hood Regional Airport in Texas, has switched its passenger processing technology system to SITA, the global IT provider dedicated to the air transport industry. The regional airport moved to SITA's AirportConnect Open common-use platform for flexibility to support both scheduled and charter airlines using the airport.
SITA unveils next-gen passenger services system.
Sao Paulo Airport selects SITA to transform airport operations in run up to World Cup and Olympics in Brazil.
Etihad Airways, the United Arab Emirates' national airline and one of the world's fastest-growing full-service carriers, and global IT and communications provider, SITA, announced a ten-year strategic partnership.
Global air transport IT provider SITA announced a seven-year deal with Miami International Airport to implement technology to transform the experience for the airport's nearly 40 million passengers. This is part of the airport's US $6.4bn capital improvement programme and includes implementation of SITA's sophisticated self-service technologies and virtualisation.
Industry survey shows all airlines investing in business intelligence, mobile and personalised passenger services.
SITA, the air transport IT specialist, has been selected by the Directorate General of Civil Aviation Authority (DGCA) and the Lebanese flag-carrier Middle East Airlines-Air Liban (MEA) to provide airport services at Beirut-Rafic Hariri International Airport for the next five years.
Aircraft flying into Indonesian airspace will soon enjoy enhanced air-to-ground communications with a new seamless air-to-ground data link service from air transport communications specialist SITA.
Certain passengers arriving at Dublin Airport are able to avail of self-service immigration control at Ireland's borders thanks to a pilot of automated border control (ABC) gates put in place by the Irish Naturalisation and Immigration Service(INIS) and the Dublin Airport Authority (DAA).
Global IT and communications provider SITA today announced a major partnership for innovation with Changi Airport Group (CAG), which manages Singapore's Changi Airport. The project was implemented in a record five months in which both organizations collaborated to introduce the latest passenger processing and self-service technology in close cooperation with airline and ground handling partners.
SITA, the global air transport IT and communications specialist, has transformed Bogota El Dorado Airport (BOG) as part of a US$1 billion modernization and expansion project. SITA is the master systems integrator for the project, and has provided 15 new solutions in collaboration with Johnson Controls, a building systems expert, for Operadora Aeroportuaria Internacional (OPAIN), the company that manages the airport.
Passengers at Beirut-Rafic Hariri International Airport (BEY) are enjoying faster check-in and boarding and on-time departures with the arrival of new systems from SITA, the leading air transport IT provider.
The Passport, Immigration and Citizenship Agency (PICA) of Jamaica, with support of air transport IT provider SITA, has incorporated APIS data in its border management system. The solution provided is part of a security and tourism initiative to improve passenger facilitation and manage security resources effectively.
Airlines operating in the Central American Flight Information Region, covering Costa Rica, El Salvador, Guatemala, Honduras and Nicaragua, will have the support of data link technology for aircraft surveillance and communications between pilots and air traffic control from early 2013.
The Airports Authority of India (AAI) today announced that SITA, the global IT provider for the air transport industry, has been selected to equip 25 airports with its common-use passenger processing system to improve the experience of tens of millions of passengers.
Mumbai International Airport Pvt. Ltd (MIAL), managed by the GVK-led consortium that operates Chhatrapati Shivaji International Airport (CSIA), has entered into a 10-year partnership with SITA, the world's leading specialist in air transport communications and information technology.
SITA, the global air transport IT and communications specialist, today welcomed Dale Kirby to its expanding North American sales team. Dale brings more than 30 years of aviation industry experience to his new role as SITA Vice President, North America as the company solidifies its presence at over 125 customers in North America.
The 2012 SITA/Air Transport World Passenger Self-Service Survey shows a strong interest among passengers at Beijing International Airport to use more mobile self-services. Over 90% want to search for flights and receive flight updates and boarding passes on their mobile phones.
Scoot, the low cost subsidiary of Singapore Airlines, is the first airline in the world to adopt the agile and flexible data link management service powered by the Air Transport Industry (ATI) Cloud from IT provider SITA.
Nearly 90% of passengers using São Paulo Guarulhos International Airport would like to use self-boarding, according to a recently published survey of passengers at airports around the world.
Gulf Air, the national carrier of the Kingdom of Bahrain and SITA, has signed an agreement that will allow it to use SITA's network services to optimise its operations across 48 destinations.
SITA today announced the rollout of innovative mobile services for easyJet, the UK's largest airline, which carries more than 58 million passengers each year. SITA, the communications provider for the air transport industry, is supplying easyJet with a fully-managed solution, which allows the airline to use its in-house applications on mobile devices at over 130 airports in Europe from which it flies.
Air Malta is outsourcing its IT operations to SITA and moving its infrastructure to SITA's Air Transport Industry (ATI) Cloud as part of a major information technology transformation which will deliver up to 30 percent cost savings to the airline.
SITA, the air transport IT specialist, and NEC Europe (NEC), leaders in biometric technology, today announced an agreement to jointly provide an automated border control (ABC) gate solution. It incorporates sophisticated biometrics technology for use at immigration control points at airports in the European Union (EU).
A new roving check-in service is speeding up passenger processing and cutting congestion at Indonesia's two busiest airports. JAS, Indonesia's foremost ground handler, has introduced the new service at Soekarno-Hatta International Airport (CGK), Jakarta and Ngurah Rai International Airport (DPS), Bali.
Airports embrace mobile apps and geolocation to improve passenger journey. The world's airports are turning to mobile apps, social media and intelligent technologies including geolocation services to make the passenger experience better, according to the SITA Airport IT Trends Survey, published today.
Prague-based Travel Service, which operates SmartWings scheduled services, charter and business jet flights, today announced the selection of SITA as the provider of its passenger management system.
Air transport communications specialist SITA has doubled the speed that airlines can exchange the electronic data that is vital for the functioning of the air transport industry.
In a move to improve passengers' ability to shop, book and manage their journey and enhance airlines' direct relationship with their passengers, air transport IT specialist, SITA, announced a partnership with Datalex (DLE:I), the provider of travel distribution software and solutions.
France's Toulouse-Blagnac Airport is the world's first airport to trial SIM-based near field communication (NFC) to allow passengers to pass through the airport's checks, controls and gates using only their mobile phones.
Azerbaijan Airlines (AZAL), the flag carrier of Azerbaijan, today introduced mobile and web check-in for its passengers. The services, provided by global air transport IT provider SITA, are part of the airline's preparations for the surge of traffic this week as the country hosts the Eurovision Song Contest.
Global air transport IT provider SITA today celebrates the fifteenth anniversary of the launch of its self-service check-in kiosks. Air Alaska was the first to receive a SITA kiosk back in 1997, and since then more than 5,200 have been installed at close to 200 airports around the world.
SITA today announced that Quebec City Jean Lesage International Airport (YQB) is the first to adopt its revolutionary next-generation airport management system, which makes the vision of the 'Intelligent Airport' a reality
A saving of $36m for airlines using Leonardo da Vinci-Fiumicino Airport Rome, Italy's largest airport and the main hub for Alitalia, was today announced by SITA, the IT company which provides Aeroporti di Roma with advanced baggage technology.
The eighth annual SITA Baggage Report shows that 99.% of checked baggage was delivered on time to the passenger during 2011.
In a move to improve passengers' experience and allow TSA Officers to focus on security related tasks at airports, the Department of Homeland Security, Transportation Security Administration (TSA) will begin using the queue management system provided by SITA, and its technology partner Bluelon.
SITA, the world's leading service-provider of integrated IT business solutions and communication services for the air transport industry, has released a free white paper on Airport-Technology.
Air transport IT and communications specialist SITA today announced it has evolved its structure to strengthen local leadership, and better serve its 2,700 customers around the world.
GOL Linhas Aéreas Inteligentes, the largest low-cost and low-fare airline in Latin America, has selected global air transport IT provider SITA, and its technology partner Flightman, to provide applications and services for the electronic flight bags (EFBs) on board its entire fleet of 130 Boeing 737-NG aircraft.
RAK Airways, the youngest national carrier of the United Arab Emirates and the first hybrid carrier with low fares and full-service passenger offerings in the Middle East, has selected Horizon, the passenger service solution from SITA, to facilitate interlining with other carriers.
Entidad Pública Aeropuertos Españoles y Navegación Aérea (AENA), which manages air traffic control in Spanish airspace, has selected SITA to upgrade its air to ground radio network to meet the requirements of the European regulations on the implementation of data link services.
Air transport communications specialist SITA, and Egis, through its subsidiary Egis Avia, have announced that they have been selected by NATS to provide the air traffic control service provider with a state-of-the-art data link front end processor (DL-FEP) and Pro-ATN routers.
Three industry leaders, SITA, JDA and Intelex have joined forces to offer SITA AirportSafety Management an integrated safety management system (SMS) solution to meet the proposed Federal Aviation Administration's (FAA) Part 139 SMS rule due later this year.
SITA has announced that China's largest international carrier and the world's most profitable airline, Air China, has selected SITA, the air transport communications specialist, to be the main service provider of its global network and desktop communications.
Schiphol Telematics (ST), the telecom provider operating at Amsterdam Schiphol Airport, is offering airlines the ability to connect to a new generation of WiFi services which operate globally.
Smartphone adoption among passengers at the world's busiest airport, Hartsfield-Jackson Atlanta, has jumped from 28% to 75% in the last 12 months, fueling one of the highest rates of self-service use at any airport in the world.
SITA, the global air transport IT solutions specialist, has been selected by San Diego International Airport to provide the passenger processing technology to underpin the airport's $1bn improvement project.
SITA has taken the air transport industry a step closer to introducing near field communication (NFC) technology with the unveiling of the first proof-of-concept which uses the NFC chip inside smartphones.
The growing popularity of web, kiosk and mobile check-in has helped trigger a steep rise in passenger self-service check-in at Chhatrapati Shivaji International Airport, Mumbai over the last 12 months, up from 36% on the day of the survey in 2010 to 65% this year.
The Civil Aviation Authority of Nepal has signed a seven-year agreement with SITA, the air transport IT specialist, to tackle check-in queues at the country's main gateway, Tribhuvan International Airport and to support its efforts to attract more tourists to the country.
Passengers and airlines at Vietnam's capital city airport, Noi Bai International Airport in Hanoi, which welcomes nearly ten million passengers can expect smoother handling with the announcement that Hanoi Ground Services, a subsidiary of Northern Airports, is implementing SITA departure control services.
SITA has announced that airlines have started to use SITATEX Online, an innovative web-based version of the market-leading SITATEX messaging platform.
Frost & Sullivan has recognised SITA's leading role providing border management solutions worldwide by awarding it the top honour for commitment to customer value enhancement in border control.
There is significant demand among smartphone-carrying passengers at Brazil's largest airport, São Paulo Guarulhos International Airport (GRU), for mobile access to trip-related information while moving through the airport.
In a move that will further strengthen its market position CHAMP Cargosystems, the leading provider of integrated air cargo solutions, has announced that it has acquired TRAXON Europe, a leading provider of electronic communications solutions to the air cargo industry.
Ekaterinburg's showcase Koltsovo International Airport, Russia's largest regional airport with a capacity of eight million passengers, is deploying the SITA WorkBridge Resource Management System this month as the airport seeks to meet its ambitious expansion targets.
Passengers at Abu Dhabi International Airport (AUH) have the highest demand for self-service options of all six major airport hubs included in this year's SITA / Air Transport World Passenger Self-Service Survey, which also found high rates of smartphone adoption among premium travellers. It is the first time that AUH has featured in the survey.
SITA has announced that its biometric border management solution, BioThenticate is being used to tighten security at Indonesia's international borders. The system, which can match and manage up to 20 million unique biometric identities, is being rolled out at nine airports and one seaport in Indonesia by the Directorate General of Immigration at the Ministry of Law and Human Rights in Indonesia, locally known as Imigrasi, and will provide real-time matching against a biometric watch-list.
SITA has announced that Air Arabia, the first and largest low-cost carrier in the Middle East, selected the SITA Horizon passenger management system to provide a seamless transit service at Air Arabia's 70 departure points across 32 countries as the airline expands its network.
IT investment by airports is rising as airports seek to meet the increasing expectations of passengers for self-service and a hassle-free experience, according to a new global survey. IT investment, as a percentage of revenue, rose to 4.4% in 2010 and 81% of airports expect IT budgets to remain the same or increase in 2012. Top investment projects for airports in the next three years are IT infrastructure upgrades and mobile services.
CAPA, Centre for Aviation has declared SITA and Malaysia Airlines the joint winners of the inaugural 'IT Innovation of the Year 2011' award. This top award is granted to the company that has established an effective industry model to deliver innovative IT solutions and recognises the success of the airline working with SITA's strategic technology research arm, SITA Lab, to deliver true innovation.
As the governments of Korea and Canada introduce new data requirements for airlines flying to their countries, SITA, the leading border management solutions provider has announced the launch of two services which will help airlines to meet these new obligations. SITA's services will also lower the cost of compliance for airlines globally as they meet evolving requests from other governments.
The number of smartphones carried by airline passengers has doubled over the last year making them an important tool for travellers wishing to check-in remotely, access flight information on the go, or use an emerging range of flight-related applications, according to the 2011 SITA - Air Transport World Passenger Self-Service Survey published this week.
Amadeus, a leading travel technology partner and transaction processor for the global travel and tourism industry, is working with SITA, the world's leading specialist in air transport communications and IT solutions, to empower Amadeus Altéa customers to offer real-time baggage tracking i
An important transit point on the route from south-eastern Asia to Europe, Kazakhstan's Almaty International Airport today announced a five-year deal with SITA for a substantial IT upgrade to the more than three-million passenger airport. The leading CIS state is the first to adopt SITA
Taiwan's busiest airport, Taiwan Taoyuan International Airport, is celebrating the successful introduction of the first common use self-service (CUSS) kiosks in Taiwan, bringing fast and efficient check-in to its 20 million passengers. Already the new kiosks are proving to be hugely popular with
The leading specialist in air transport communications, SITA, has announced that it is now processing two million messages per day for more than 10,000 user aircraft, airline operations centres, air traffic control, and aircraft and engine manufacturers. The airline industry standard co
SITA has announced the airline industry's first next-generation payments platform, which allows airlines to strengthen their direct channel sales. With SITA's new Horizon PaymentServices airlines can access, through one standardised interface, multiple payment service providers (PSPs), acquiring
Airlines carrying 57% of the world's passenger traffic have reported a real increase in IT and telecommunications (IT&T) expenditure and are ready to spend big on passenger mobile services and other transformative technology, according to results published in the 13th annual SITA / airlin
SITA has announced the launch of SITA desktop-as-a-service (DaaS), the first of its air transport community cloud computing services. This follows the 6 April 2011 announcement that SITA was building a dedicated community cloud which has the potential to save the air transport industry millions o
SITA, the air transport industry IT specialist, and Orange Business Services, the leading global integrated communications service provider for businesses, have agreed to jointly build a global, high performance, managed cloud computing infrastructure. Each partner will use this infrastructure to
The unique industry role of air transport communications and IT solutions provider, SITA, was strengthened with the decision of its members to reaffirm its cooperative-commercial business model by revitalising the co-operative, under the continued ownership of the air transport industry, and stre
SITA has announced that it has become the world's first global mobile data services provider dedicated to the air transport industry. Through a partnership agreement with Orange Business Services, the air transport communications specialist is providing global data connectivity to airlines enabli
Zambia's National Airports (NACL) is embarking with SITA, the air transport IT specialist, on a major transformation of check-in facilities at Lusaka and Livingstone International Airports. A key goal of this five-year agreement is to reduce pressure on existing infrastructure at both a
SITA, the air transport IT specialist, was today named airport IT solutions provider of the year at the 2011 Frost & Sullivan Asia Pacific Aerospace & Defense Awards ceremony in Singapore. It is the second time in three years that SITA has received a Frost & Sullivan Aerospace & D
In a move to reduce the delays of mishandled baggage, air transport IT provider SITA has enabled its WorldTracer baggage tracing service to be used by agents on mobile devices at airports. This allows airline staff to proactively assist passengers, filing claims in arrival halls, at baggage carou
New solution enables airlines to deliver online customer service up to three times faster and efficiently manage peak demand. In a move to provide airlines with optimised delivery of online services, SITA today announced a partnership with content delivery network provider, CDNetworks.
SITA, the air transport IT specialist, was declared, for the second year running, the best airport IT service provider at the Emerging Markets Airport Awards (EMAA) which took place in Dubai. These awards recognise product and service quality across the airport industry in the emerging
More than 50 carriers and ground handling customers, across five continents, are now complying with the European Union Import Control System (EU ICS), requirements implemented on 1st January 2011, using CHAMP Cargosystems. IT provider CHAMP Cargosystems has been at the forefront of deli
SITA has announced the release of a new whitepaper on Airport Technology called 'The Digital Aircraft - Heralding a New Generation of Aircraft Operations.' The paper explains that the internet hasn't just changed the way we communicate – it has irrevocably altered the way we live, work,
Air transport IT specialist, SITA has announced the release of an ambitious programme to build a community cloud dedicated to the air transport industry (ATI) that will improve efficiencies and reduce costs. The ATI Cloud programme builds on SITA's unique community role in the industry and meets
SITA, the airline IT specialist, today announced that China Eastern Airlines has gone live with a worldwide corporate network solution to support its global expansion plans as it merges with Shanghai Airlines and prepares to join the Skyteam alliance. China Eastern Airlines, which has a
SITA has announced that within minutes of the new IATA resolution regarding automated baggage rules coming into effect on 1 April, the IT provider went live with its automated baggage fees pricing solution. There are 24 airlines now using SITA's Horizon Autobag in line with IATA Resolution 302, i
SITA has announced the release of a new whitepaper on Airport Technology called 'Baggage Report 2011.' The report describes the difficult year it has been for all those involved in the air transport industry's response to the great logistical challenge of making sure that over two billi
Copenhagen Airport, and air transport IT provider SITA, has announced that the world's first indoor augmented reality application will be available for passengers to use at the airport in coming weeks. Harnessing innovative technology, the app has conquered the limitations of indoor geo-localisat
Air India has announced that the first milestone in its modernisation process had been completed with the double migration of Air India and Indian Airlines to SITA's horizon passenger services system (PSS). The merged airlines now operate as a single unified carrier, Air India, paving the way for
Despite an unprecedented 300,000 flight cancellations and a new record of 2.44 billion people travelling by plane last year, the air transport industry has maintained the overall downward trend in baggage mishandling. SITA's 7th Annual Baggage Report, launched today at the major industr
Airline fares distribution in North America has been transformed as air transport IT specialist SITA today announced its approval as an electronic fares filing agent by both the US Department of Transportation (DOT) and the Canadian Transportation Agency (CTA). SITA now provides airlines with an
SITA has released a free white paper on the Airport-Technology website. The internet hasn’t just changed the way we communicate – it has irrevocably altered the way we live, work, consume and spend our free time. now, technologies that use the internet protocol (ip) in the air transpor
SITA today announced its selection by the Airports Authority of India to deliver enhanced systems that will enable the exchange of air traffic control (ATC) messages with data link-equipped airlines. SITA's data link service will increase both the safety and efficiency of the Indian air traffic m
SITA Lab, the technology research team at air transport IT provider SITA, has won the top prize at THack - the travel industry's first official Hack event which was held in London this week. Organised by Tnooz, in conjunction with Expedia UK, THack allowed developers from the travel ind
The European members of oneworld®, the leading quality global airline alliance - British Airways, Iberia, Finnair and Malév Hungarian Airlines - have announced the selection of SITA to provide voice and data services across their combined fleet of more than 450 aircraft, including the V
The world's only global baggage message distribution system received over one billion messages last year for the first time since it was introduced 12 years ago to help airports and airlines handle bags more efficiently and thereby reduce the number of misdirected bags. SITA's BagMessag
Finnair has selected SITA as its single, global supplier to provide remote office management at 42 outstations across Europe, Asia and North America. The air transport communications specialist will provide this managed service as Finnair expands its network to fulfil its 'Vision 2020' to be the
International travellers using Frankfurt have a significant preference for kiosk-check-in. Also, checking-in a bag is not seen as a major obstacle in the self-service check-in process. A new global passenger survey, which includes Frankfurt for the first time, has found that 85% of
SITA, the global air transport IT specialist, and Bluelon, the inventor of Bluetooth-based tracking, has announced a partnership to provide sophisticated real-time passenger tracking and queue management to airports around the world. This innovative partnership means that Bluelon's iQue
Air transport IT specialist SITA has recruited IT industry veteran Peter Cunningham to head up its growing sales and relationship management function. Peter will lead SITA's global sales team looking after its 3,200 customers worldwide and developing new opportunities to deliver profitable revenu
Universal Air Travel Plan (UATP), the low-cost payment network, has announced the selection of SITA to provide a next-generation authorisation and settlement infrastructure for its payment system, which annually processes transactions worth more than $12bn. The arrangement between S
Yemenia, the official carrier of the Republic of Yemen, has announced that the airline will migrate its passenger management and distribution to air transport IT specialist, SITA, to manage its expected 10% annual growth in passenger numbers. In addition to this extensive seven-year
As part of a major air traffic management modernisation programme in advance of hosting the Olympic Games and the FIFA World Cup, the Brazilian Department of Airspace Control (DECEA) has announced that SITA has been chosen to update Brazil's entire network infrastructure dedicated to air-ground V
SITA has announced the successful initiation of a series of operational trials at Paris Charles de Gaulle Airport (CDG) to demonstrate the benefits of its planned AIRCOM IP GateLink service for new generation aircraft such as the Airbus A380, Boeing 787 and newer variants of the Boeing 777.
Following a comprehensive survey of more than 100 stakeholders in the African aviation industry, SITA has confirmed the delivery of data to ICAO on the capacity and demand for aviation training in Africa. The online database was developed at the request of the International Civil Aviati
SITA, with baggage handling system specialist BCS Group, has unveiled a self-service baggage solution for common-use platforms that now provides air passengers with the ability to experience true end-to-end self-service with unassisted bag-tagging and drop-off. The announcement has been
New Technology Ensures Passengers with Reduced Mobility Get Enhanced Consumer Experience at Heathrow
Air Serv, the ground services provider that manages assistance for passengers with reduced mobility (PRM) at Heathrow Airport, has announced an industry-first at the Ground Handling International Conference in Vienna. The company, which is the global leader in the provision of PRM services, is th
The SITA / Air Transport World Passenger Self-Service survey of the world's leading airports reveals that India's air travellers lead the world in using airline websites for carbon emissions offsetting with 44% of survey respondents at Mumbai International Airport claiming to do so. By compar
The global SITA / Air Transport World Passenger Self-Service survey of seven of the world's leading airports found that there are great opportunities for growth in online booking and self-service check-in rates at Russia's busiest airport, Domodedovo International, Moscow. The slow upta
SITA, the world's leading service-provider of integrated IT business solutions and communication services for the air transport industry, released a free white paper in April 2010, which is now also available for download from the the Airport-Technology website. Virtualization is one o
SITA, the world's leading service-provider of integrated IT business solutions and communication services for the air transport industry, has released a free white paper in October, which is now also available for download from the Airport-Technology website. This white paper presents t
SITA, the world's leading service-provider of integrated IT business solutions and communication services for the air transport industry, has released a free white paper on the Airport-Technology website. This white paper presents the results of the seventh annual Airport IT Trends Su
SITA, the world's leading service-provider of integrated IT business solutions and communication services for the air transport industry, has released another new free white paper on the Airport-Technology website. Mobile technology is emerging as the new frontier for innovation. It w
Passengers passing through the world's busiest airport, Hartsfield-Jackson Atlanta International, are setting the pace for the rest of the world when it comes to passenger self-service technology, according to the results of the latest SITA / Air Transport World Passenger Self-Service survey of l
Cochin International Airport, which serves the fastest growing city on India's west coast, has announced the selection of air transport IT specialist SITA to provide automation of the passenger check-in process (including self-service check in) and passenger bag reconciliation for its three milli
The global SITA / Air Transport World Passenger Self-Service survey of the world's leading airports has found Brazilians to be among the world's fastest adopters of any self-service technology, which makes life easier for the air traveller. This was especially evident in attitudes towar
The SITA / Air Transport World Passenger Self-Service survey of the world's leading airports reveals an almost 100% rise in self-service check-in among travellers passing through OR Tambo Airport, Johannesburg. A 75% growth in demand for off-airport bag drop-off was also recorded.
Investment in the IT infrastructure made by airports during the downturn has continued as airports prepare for rising passenger numbers, according to a new global survey launched on 2 November 2010. Investments as a percentage of revenue rose to 3.6% in 2009, and 78% of airports expect bu
Worldwide Flight Services (WFS), one of the world's leading air cargo handlers, has announced the selection of CHAMP Cargosystems to supply its global customs gateway (GCG) to manage WFS's EU import control system (ICS) requirements. WFS, which handles 3.5mt of cargo annually, joins numerous airl
South Africa's Department of Home Affairs has celebrated the success of advance passenger processing (APP), the border management solution from air transport IT specialist SITA, during the 2010 FIFA World Cup. The system, which was implemented in just nine months, successfully kept 'undesirables'
SITA has announced details of a high-tech acquisition designed to put the air transport IT provider in a leading position in the area of mobile resource management solutions for efficient airport operations. WorkBridge, based in Copenhagen, Denmark is now part of SITA's airport solution
St Petersburg's Pulkovo Airport, the fourth busiest in Russia, today announced a major improvement to passenger services with the selection of SITA's AirportConnect Open platform which will provide agent and self-service check-in for six million passengers. This five-year deal includes
SITA today announced that Emirates, the Dubai-based international airline, has successfully migrated to the new SITA Airfare Insight platform in a strong endorsement of the industry's leading market-based pricing software tool. SITA, the air transport IT specialist, developed the brea
CHAMP Cargosystems today announced that seven freight carriers operating to and from Nigeria, including Cargolux, are using its solution to comply with Nigeria's new advanced customs information requirements. Under the regulations, announced July 14th with immediate effect, an electronic manifest
The Abu Dhabi Airport Company (ADAC), owner and operator of all five airports in the emirate of Abu Dhabi, and SITA, the air transport IT specialist, today announced details of a five-year deal which will bring sweeping changes to all of the emirate’s airports turning them into high-tech centres
LF Wade International Airport Bermuda, today announced the arrival of self-service kiosks uniquely designed to assist passengers who experience baggage delays. These new WorldTracer Kiosks are linked into the global tracing system for mishandled baggage and their deployment is part of a multi-mil
Malaysia Airlines and the air transport IT specialist, SITA, announced that the world's first kiosks to sell airline tickets using the Apple iPad went live today in Kuala Lumpur. An equally pioneering achievement - also announced today - is the airline's exploitation of augmented realit
Düsseldorf Airport and SITA today hailed the success of a unique IT outsourcing agreement which has seen the airport manage 20% growth in passenger numbers while replacing its entire IT infrastructure over the last five years. In addition to significant cost savings, the number
A record number of airlines, carrying over one billion passengers annually, took part in this year's 12th annual SITA/airline business airline IT trends survey which strongly supports growing optimism that the worst may be over for an industry which sustained record losses over the last two years
Results published today in the 12th annual SITA/airline business IT trends survey show that the airlines which carry the bulk of the world's air traffic, are on course to sell the majority of airline tickets direct to passengers by 2013. The record 129 airlines who responded to this yea
TravelSky, the main airline reservation and agency distribution provider in China that processes around 240 million boarded passengers annually for Chinese carriers, today announced that it has partnered with SITA to strengthen SITA's airfare solutions by establishing a regionalized pricing servi
SITA and Motorola today announced a partnership that aims to reduce delays in aircraft turnaround and achieve significant savings in ground operations through a complete SITA mobile workforce solution. SITA mobile workforce removes on the ground, static, paper-based processes and provid
Engineering giant, J&P (Joannou & Paraskevaides Group), has chosen SITA to provide its complete suite of airport IT solutions to the new $750 million terminal at Queen Alia International Airport (QAIA) in Amman, Jordan, which will open in early 2012 and increase annual passenger flow from
SITA today announced that Qatar Airways, the national carrier of the State of Qatar and voted one of the top three airlines in the world in 2010 by passengers in the Skytrax World Airline Survey, has agreed to a new three-year communications deal with SITA. This announcement comes at a
SITA, the leading non-GDS provider of passenger management systems, today briefed the airline industry on its progress towards delivering its next-generation Horizon passenger management system in partnership with software giant Oracle. This included announcements on transformations in fares, ope
Air transport in Africa received a major boost today with the announcement from SITA that it has established the continent's first VHF Digital Link (VDL) station in Johannesburg, South Africa, in time to support FIFA World Cup air traffic. SITA provides the world's airlines with a globa
SITA, the specialist provider of communications and IT solutions to the world's air transport industry, has taken a lead role in the 2010 African Aviation ICT Forum, held in Cairo from 25 to 26 of May. The Aviation ICT Forum, jointly organised by SITA, AFRAA and ACI Africa, has become o
The world's first global command centre dedicated to the air transport industry was launched today in Montreal. This unique facility, operated by SITA, the specialist provider of air transport communications and IT solutions, will monitor and manage mission-critical systems for the industry that
SITA, the specialist in air transport communications and IT solutions, today announced the development of a Global Command Centre in Singapore, which will create up to 100 new jobs by 2011. This facility, dedicated to the air transport industry, will monitor and manage mission-critical systems an
Bangladeshi expatriates and other travellers who have been pressing for improved services at two of the country's major regional airports have had their wishes granted, thanks to a successful new collaboration between Biman Bangladesh Airlines and SITA, the air transport IT specialist.
SITA, the airport IT specialist, today announced that it has signed a multi-million dollar deal to handle passenger processing for the 55 international airlines flying into the world's fastest growing airport, Beijing Capital International Airport (BCIA). Francesco Violante, SITA CEO, s
SITA’s Unique Community Model Returns $60 Million after a Difficult Year for the Air Transport Industry
SITA, the specialist provider of communications and IT solutions to the world's air transport industry, today reported consolidated revenues of $1.49 billion for the year 2009. This is within 1% of the previous year's figures and has allowed SITA to return more than $60m in cash and p
SITA and the Sydney Airport Corporation (SACL), in collaboration with a major international carrier, are conducting a series of operational trials at Sydney International Airport to demonstrate the benefits of SITA's planned AIRCOM IP GateLink service for new-generation aircraft such as the Airbu
CHAMP Cargosystems today announced the selection by Finnair of CHAMP's Cargospot solutions as part of a five-year transformation plan for the airline's €200 million cargo business. This five-year deal includes Cargospot Airline, Handling and Revenue modules to incorporate with GCC
The National Aviation Company of India (NACIL) today announced that SITA, the aviation IT specialist, has been selected to provide its hosted Horizon Passenger Services System (PSS) to Air India on a turnkey basis following a global competitive tendering process. The deal with the 13.5 million pa
The Directorate General of Immigration at the Department of Law and Human Rights in Indonesia, locally known as Imigrasi, today announced the rollout by SITA of a border control system that includes biometrics capture at 27 of the nation's air and sea ports. The system, SITA iBorde
The SITA 2010 Baggage Report released today reports a drop of 23.8% in the number of air passengers' bags mishandled last year, resulting in savings of $460 million for the world's airlines in a year when their overall losses reached $9.4bn. This is the second consecutive year
Galeão International Airport (GIG) today announced the arrival of faster passenger check-in with new self-service kiosks that can speed up check-in by 25% - reducing this step of the journey to as quick as 30s for some of the airport's 11 million passengers. The installation
It's official: SITA has become the first platform provider to be certified as being compliant with common use passenger processing systems (CUPPS) version 1.01 since IATA published the first CUPPS technical specification in November 2009, setting a new standard for passenger processing in the 21s
SITA today announced its selection by Air Arabia, the Middle East's and North Africa's first and largest low-cost carrier, to provide air-ground communications including data link services for the airline's expanding fleet and network of 59 destinations. This five-year deal is for SITA
SITA today announced it has been positioned in the visionaries quadrant of Gartner's latest pan-European network service provider (NSP) Magic Quadrant. When evaluating providers of network services in their Magic Quadrant, Gartner consider many criteria, of which some of the most imp
14 Pan European Network Service (PENS) users, 13 key air navigation service providers (ANSPs) and EUROCONTROL met the initial end of February 2010 deadline for the first PENS implementation phase for which SITA was selected as network service provider in October 2009. The ANSPs that hav
SITA is partnering with the Spanish and Portuguese air navigation service providers (ANSP) to deliver data link infrastructure for pre-operational testing in preparation for the introduction of controller pilot data link communications (CPDLC) across the Iberian Peninsula by 2013. The n
Stuttgart Airport in Germany aims to have 30% of its ten million passengers checking in on SITA's new compact AirportConnect S3 kiosk following the largest deployment of the kiosks in Europe to date. In a deal valued at $13.3 million, Stuttgart Airport has renewed its common use
Self-service check-in rose last year at Russia's busiest airport, Domodedevo International, Moscow, and 33.9% of all passengers who knew self-service was available expressed a preference for using it, according to the latest SITA/Air Transport World Passenger Self-Service Survey. A
In a move that will provide airlines of all sizes with the ability to have a frequent flyer programme, SITA today announced a partnership with leading customer loyalty specialist, LoyaltyPlus, to integrate its solutions into SITA's Horizon portfolio of passenger services, which are used by mo
SITA has completed a vital upgrade to Brazil's air-ground data link communications system as the country embarks on a major air traffic management modernisation programme in advance of hosting both the Olympic Games and the FIFA World Cup in coming years. Brigadier Ramon, director gene
Sharjah International Airport, the third largest airport in the United Arab Emirates (UAE), has announced the deployment of the world's first common use self-service (CUSS) kiosks with an Arabic interface. The kiosks, provided by aviation IT specialist SITA, are already in use by passe
Bahrain's Civil Aviation Affairs (BCAA) has contracted SITA to deliver air/ground data link systems aimed at enhancing air traffic safety at Manama International Airport and in airspace under its control. The first SITA system to be delivered will enable text-based departure clearances
Airports of Thailand (AOT) today announced that Suvarnabhumi Bangkok Airport, which receives 50 million passengers annually, will be among the first international gateways capable of providing a CUPPS platform — the new global IT standard for passenger check-in and boarding — as it
Malaysia Airlines today announced the launch of MHmobile — flymas.mobi — the most comprehensive menu of mobile phone functionality available to airline passengers anywhere in the world and developed by SITA Lab. Not only does it allow the airline's 14 million passengers to bo
SITA announced today that Continental Airlines is the first US airline to enter the modern era of passenger processing by achieving CUPPS certification following exhaustive testing at Orlando International Airport, 25 years after the world's first ever common-use or shared check-in systems de
EUROCONTROL, the European organisation for the safety of air navigation, today announced SITA as its network service provider for the Pan European Network Service (PENS) which will allow air navigation service providers from 38 countries to exchange operational voice and data communications acros
It was announced at the ALTA Airline Leaders' Forum in Cartagena, Colombia, that a global benchmark survey of leading airport hubs has found that online booking among passengers using the Brazilian gateway, Sao Paulo Guarulhos, has risen almost 50% over the last 12 months. Compared to l
The United States Federal Aviation Administration (FAA) Oceanic program has retained SITA as its future air navigation system (FANS) aircraft datalink service provider for a third successive five-year term, it was announced today by SITA at the Air Traffic Control Association's 54th Annual Conf
Kocoverk International, the worldwide supplier of ground service equipment (GSE), today announced the integration of an airport mobile workforce solution which will save 30% on energy consumption and improve billing by 10% for their aircraft heaters, coolers, ground power units and other GSE. <
SITA, the specialist provider of IT solutions to airlines and airports, today said that a major survey of passenger habits at six leading airport hubs across five continents has found 20% growth in adoption of self-service check-in options over the last year and that passengers are demanding impr
SITA, the specialist in air transport communications and IT solutions, and Orange Business Services, the leading global integrated communications operator for businesses, today announced a seven-year agreement, valued in excess of $2 billion, broadening their existing partnership and covering
SITA announced today that Lufthansa is the first airline in the world to achieve common use passenger processing systems (CUPPS) compliance following pilot testing at Orlando International Airport with SITA, which is the only compliance testing entity (CTE) presently available to airlines wishi
T´naiste and Minister for Enterprise, Trade and Employment, Mary Coughlan TD, today performed the opening ceremony at the new Letterkenny offices of the global aviation IT specialist SITA which is currently recruiting for 80 new positions as it expands its Irish software development centre.
South America's busiest airport, São Paulo Guarulhos International (GRU), today sees the arrival of the first common use self-service (CUSS) kiosks in Brazil, heralding efficient and fast check-in for its 21 million passengers. Provided by SITA, the kiosks allow passengers to check-in for fl
Johannesburg - South Africa is preparing its airports to receive an estimated half a million visitors for the FIFA 2010 World Cup with improved check-in and self-service facilities through a $35m programme to be implemented by aviation IT and communications specialist SITA, it was an
With a target of 40 million passengers by 2012 and preparations underway for the final World Championship Formula One race of the 2009 season, the Abu Dhabi Airports Company (ADAC) is simplifying check-in by installing SITA's common use self-service (CUSS) kiosks at Abu Dhabi International Airpor
Geneva - A new standard in passenger processing has arrived with the announcement today that SITA is the first platform provider to achieve common use passenger processing system (CUPPS) compliance certification and to successfully complete its CUPPS pilot program. The SITA CUP
SITA, the specialist in air transport communications and IT solutions, today announced that it has been awarded a major contract by the Dublin Airport Authority to act as systems integrator for the specialist IT and communications systems for the airport's new €395m terminal two (T2).
SITA, the specialist in air transport communication and IT solutions, today announced details of its $9m contract win in Ukraine for airport systems integration (ASI) for Kharkiv International Airport's new $205m terminal. The agreement was reached with New Systems AM, a member of the DCH group a
The air transport industry stands on the threshold of a new era as Continental Airlines, the world's fifth largest airline, is now successfully boarding its first passengers at Orlando International Airport using the new breakthrough technology, common use passenger processing system (CUPPS), whi
Czech Airlines and air transport IT specialist SITA today announced a $12m four-year agreement for the use of SITA's Horizon portfolio of passenger management solutions as the Czech national carrier prepares for privatisation in September. Jiri Devat, vice president of IT and vice chair
Airline investment in IT is set to reach a new low this year as aircraft operators cope with unprecedented financial losses, according to the 2009 Airline IT Trends Survey co-sponsored by SITA and Airline Business, which was launched today at the annual SITA Air Transport IT Summit in Cannes.
SITA, the air transport IT specialist, today announced that it has developed and tested a scaleable global solution to comply with emissions trading schemes (ETS) for an airline industry burdened with multiple such demands. Four airlines from the Middle East, the US and Europe are testi
SITA, the specialist air transport IT provider, today outlined its vision of the future of mobility in the industry as the 2009 Airline IT Trends Survey reveals that 78% of airlines intend to adapt their websites to work on mobile phones by 2012 opening a whole new vista of convenience and self-s
Russia's largest airline Aeroflot today announced that it has implemented aviation IT provider SITA's airport management system for its operations across the three terminals of Moscow's Sheremetyevo International Airport. The system, which also manages resources for its SkyTeam partners
SITA today launched the world's smallest full-function check-in kiosk at the IATA AGM in Kuala Lumpur and showed how passengers can now track missing bags. Two new environmentally friendly airport kiosks, including one that allows passengers to check the status of delayed or missing bag
SITA, the airline IT specialist, today announced it has signed a seven-year contract to implement and maintain a global hybrid network solution for Syrian Arab Airlines in a major upgrade. Syrian Arab Airlines flies to 40 destinations and is now introducing one regional gateway to manag
As the initial flight of Boeing's 787 Dreamliner approaches, launch customer All Nippon Airways (ANA) today announced that it has selected aviation IT specialist SITA to provide a message processing solution to manage the configuration and distribution of the higher traffic volume and variety of
Airlines will now be able to get a lot closer to their passengers, and their likes and dislikes, thanks to an innovation called Customer Journey (CJ), from airline IT specialist SITA, which provides a "live" record of passengers' experiences with the airline right down to seat preference, meal ch
Common-use self-service (CUSS) kiosks are being introduced at Dresden Airport by SITA, the specialist airline IT provider. The kiosks will be available for check-in to passengers travelling from Dresden on the three largest German airlines: Lufthansa, Air Berlin and German Wings. Some t
At the 2009 Asia Pacific Frost & Sullivan Aerospace & Defence Awards ceremony, aviation IT specialist SITA was named today as Airport Support Service Provider of the Year, acknowledging its important role in meeting the logistical challenge posed by the huge influx of visitors for last ye
Swissport International, global leader for ground aviation services, and SITA, the aviation IT specialist, today announced the deployment of the world's first passenger bag-drop solution, which allows a single bag-drop counter to be used to service passengers from several airlines in the same que
After four years of research and development, aviation IT specialist SITA today announced successful testing of a breakthrough technology for common use passenger processing in a live airport environment. For the last three weeks, Orlando passengers on Canadian low-cost carrier WestJet
Cairns Airport, gateway to the Great Barrier Reef, has announced that it is the first airport in Australia to fully operate a terminal with bar coded boarding passes (BCBP), a year ahead of the IATA industry deadline. BCBPs replace magnetic strip boarding passes and are extremely conven
In view of planned expansion at Bahrain International Airport, Civil Aviation Affairs, Kingdom of Bahrain today announced the introduction of SITA's Professional Mobile Radio service into the airport through a five-year $3.2 million agreement. The fully managed turnkey solution, which p
SITA, the company which invented it, today predicted a revolution in how passengers in the future will use the online flight-booking engine, as the specialist in air transport communication and IT solutions marked its 60th anniversary with a look at how technology will change the face of air trav
Aviation IT specialist SITA today announced that S7, Russia's largest domestic airline, is the first to implement SITA Marketplace-Air, enabling its sales agents, partner travel agents and customers booking on their website to access and book last seat availability on 530 airlines through SITA Re
SITA, the world's leading specialist in air transport communication and IT solutions, today announced that Singapore Airlines is to be the first airline worldwide to use SITA's next generation communications platform to manage its increasing demand for more bandwidth system-wide. The u
SITA, the specialist provider of IT communications solutions to the air transport industry, today announced a partnership with the Netherlands-based company Rohill, a dedicated developer of professional mobile communication systems for mission-critical applications. Together, the companies will
Jeddah, Saudi Arabia - SITA, the leading specialist in air transport IT and communications (IT&C), has announced that it has signed a five-year, $76 million contract to implement and maintain an advanced communications and desktop infrastructure for Saudi Arabian Airlines (SV) glob
The SITA / Air Transport World Passenger Self-Service Survey Looks at Attitudes and Habits of 232 Million Passengers
SITA, the specialist provider of IT solutions to airlines and airports, today said there is overwhelming evidence from passengers, surveyed at six of the world’s busiest airports across five continents, which suggests that self-service is fast becoming the norm from Atlanta to Moscow, and that th
SITA, the IT provider which tracks passenger baggage worldwide for the air transport industry, recently launched a major report which shows how baggage handling can be improved at the world's busiest airports through the better use of technology as the industry now handles around 2.25 billion pie
The United States Department of Homeland Security (DHS) has completed testing with SITA, the aviation IT specialist and provider of border management solutions to the air transport industry, for the provision of data to the agency's new system for processing passenger manifest information. SITA i
Moscow Domodedovo International, Russia's largest airport, has chosen SITA, the aviation IT specialist, to provide extensive self-service facilities to manage the 22 million passengers which the airport is expecting during 2008. The airport, which is also the largest in Eastern Europe,