Qantas has started operating four new Series 7 Auto Bag Drop units at Sydney Airport’s International Terminal.
These units are in addition to the 12 Series 7 Hybrid Fixed-Desk Auto Bag Drop units and 36 check-in kiosks with ICM’s software that went live in March.
The Series 7 Hybrid Fixed Desk Auto Bag Drop units can be operated in either self-service or agent mode. During self-service mode, all equipment is simply stowed behind an electro-mechanically locked roller door and drawer, whilst the agent desk provides a handy shelf for passenger documents.
In agent mode, a concierge-style passenger / agent interaction is utilised whereby the agent can either sit or stand at the desk, with a monitor mounted on a swivel stand. Both modes facilitate a fast and easy passenger experience.
This is the very first production deployment of ICM’s Fixed Desk Auto Bag Drop units.
We are thrilled that Australia’s largest airport and national carrier continue to choose ICM’s world-leading self-service solutions.