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Airport 20/20 Airport Operational Management Systems

For more than 25 years, Gentrack has combined its powerful software and deep industry knowledge to help airports lower service costs, enhance operational efficiency through collaborative decision making, discover opportunities to boost revenue and build a world-class traveller experience.

We currently serve over 135 airports globally through our offices spanning the UK, Australia, New Zealand, Denmark, Malta and the US. Our customer portfolio includes leading airports around the world including JFK T1, Newark Liberty International, Kansas City International, CVG International, Gibraltar International, Bradley International and Cleveland Hopkins International airports.

Connected intelligence

Today, airports are highly complex businesses where thousands of daily interactions occur, the details of which must be captured, analysed and shared in real time to create tangible business benefits.

We can work with you to connect your operational, revenue, concession and passenger data and immediately unlock its true value, enabling you to make better decisions, faster. Running airports more efficiently while uncovering growth opportunities and enhancing the traveller experience becomes a real possibility.

Airport 20/20

A fully integrated airport operations and revenue management suite, Airport 20/20 is designed to achieve a seamless data exchange, real-time insight and complete billing flexibility. Over 80 airports internationally use it to run efficient operations, improve flight turnarounds and support rapid growth.

Airport 20/20 includes these modules:

  • Resource Management System (RMS)
  • Airport Operational Database (AODB)
  • Flight Information Display Systems (FIDS)
  • Airport Collaborative Decision Making (A-CDM)

Resource management system

Efficiently managing resources is key to the success of any airport. 20/20 Resource Management System takes the pain away from managing peaks, delays and conflicts, building in your business priorities at every step. With this module you can automate resource allocation, save hours of manual data manipulation, make KPI-driven decisions, rapidly respond to unforeseen circumstances and ensure optimal resource deployment.

Airport operational database

A go-to repository for airports, airlines and ground handlers, 20/20 Airport Operational Database brings data together that would otherwise exist in isolated pockets of an airport, unlocking its potential and boosting efficiency. Its comprehensive KPI-tracking capabilities, alerts and reporting tools, as well as its automatic conflict handling and embedded validation, enable you to plan your operations better.

Flight information display systems

Content-rich, information displays do more than just ease the journey through the airport — they are a core element of the overall passenger airport experience. 20/20 FIDS, an omni-channel, airport content management system that connects to any display or device, underpins personalised communications and location-based services, enabling you to tailor communications to passengers and steer them to new revenue drivers.

Airport collaborative decision making

A lack of common situational awareness impacts aircraft turnarounds, operations efficiency and the passenger experience. With 20/20 Airport Collaborative Decision Making, you can gain a common, aggregated overview of operational activities anywhere, anytime. With the right information in real time, everyone makes stronger decisions.

Gentrack’s leading solutions for airports also include CA+ and BlipTrack.


Over 25 airports internationally are processing passengers more efficiently, enhancing the airport journey and improving commercial revenue returns with BlipTrack. It is used for queue predictions, flow measurements and advanced capacity forecasting, just to name a few operations.

Concessionaire Analyzer+

Concessionaire Analyzer+ (CA+) enables airports to strategically manage and increase non-aeronautical revenues. With CA+ it’s never been easier to automate the collection of sales data. Users can track concession performance in real time, gain a deeper insight into passenger spend and automate revenue calculation.

The Gentrack Difference

We do more than just develop great software. With our industry expertise and true partnership approach, we make sure systems go live faster and that measurable business value is delivered from Day One.

Three key elements underpin our service delivery: Early Engagement, Delivery through AGILE and One Team.

Early Engagement: Our professional services begin at the tendering process, and like you, we are results-oriented. We invest early in understanding your unique challenges and work with you to deliver the operational business outcomes that matter to you. We have found that early engagement delivers clarity and confidence.

Delivery through AGILE: We’ve crafted a tried and true delivery and testing approach based on AGILE design principles, so you don’t have to wait forever for software that does what you want it to. We are nimble, able to allocate resources at short notice and make material decisions quickly. This means you can make better, data-driven decisions and deliver a better passenger experience quickly.

One Team: We maintain end-to-end accountability for software delivery and work with you to seamlessly transition to new systems. We’re in it for the long haul, providing 24-hour support and continual improvements through a team that knows your system and business operations inside out. We truly believe our ‘One Team’ philosophy is a strong foundation for a long-term partnership.

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Press Release

Gentrack Reveals How Mobile Apps are Helping Passengers Navigate Around Airports

Smart devices have affected almost every aspect of our lives. Statista notes that smartphone penetration in Australia approached 16 million users in 2016, a figure expected to increase to more than 18 million in 2020.

Airport 20/20 – a product from the Gentrack Corporation


New Zealand

+64 9 378 9055 +64 9 376 7223

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Press Release

31 January 2017

Smart devices have affected almost every aspect of our lives. Statista notes that smartphone penetration in Australia approached 16 million users in 2016, a figure expected to increase to more than 18 million in 2020.

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25 March 2014

Airport Operational Solutions (AOS) provider Gentrack announced today that Bristol Airport in the UK has selected the Airport 20/20 solution to support its expanding airport operational requirements and drive for customer service excellence.

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28 June 2012

Gentrack, a leading provider of airport management solutions, announced today the signing of a contract with Birmingham Airport, one of the UK's busiest airports, to deploy its 20/20 Airport Management System.

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26 January 2012

Gentrack, a leading provider of airport management solutions has announced the signing of a contract with the Airport Authority (AA) Hong Kong to deploy its 20/20 aeronautical billing system to Hong Kong International Airport (HKIA), one of the world's busiest airports.

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28 September 2010

Gentrack, developer of the 20/20 airport management system, announced today a new contract to deliver its multiple user flight information display system (MUFIDS) and airport operational database (AODB) to Kansas City International Airport in conjunction with upgrading its existing audio paging s

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19 August 2010

Airport 20/20 today announced that Newark Liberty International Airport (Newark) has gone live with the 20/20 baggage information display system (BIDS). Installation of 20/20 BIDS is the second phase in a 10 month project to deploy a fully integrated terminal operations management system for Newa

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Regional Offices



United States of America

+1 407 859 2122 +1 407 386 7286
United Kingdom


United Kingdom

+44 207 554 8707
Airport 20/20 – a product from the Gentrack Corporation


New Zealand

+64 9 378 9055 +64 9 376 7223

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