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Excellence Rankings 2022

Rankings: Diversity

In this category we consider projects to improve diversity in the workforce, and those that make products and services more accessible

By Mihail Gyurev

Excellence Rankings 2022

The Excellence Rankings celebrate the greatest achievements and innovations in the industry. The programme provides a platform to recognise the people and companies that are driving change.

Our programme is designed to highlight excellence within the sector by looking at a range of corporate activities including deals, business projects and company initiatives, both internal and in the community.

What is Diversity?

Diversity is a subject that should be at the forefront of every modern company’s recruitment strategy and should not be considered as simply an exercise in virtue signalling. The more diverse a workforce, the more representative it is of wider society, which brings clear benefits to any corporation attempting to gain greater insight into the views of its customer base. In addition, more diverse companies have greater appeal to candidates in the jobs market, increasing a company’s chances of hiring the best talent.

In this category we consider any internal company project to improve diversity in the workforce, this can include changes to hiring policies; graduate and apprenticeship schemes; work groups and societies; and subconscious bias training. In addition we look at external company policies and practices aimed at making their products and services more accessible and inclusive.

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Themes

Following the example of other businesses, the airline industry has recently been focusing on disabled accessibility. More specifically initiatives concerning passengers with invisible disabilities such as autism and dementia are becoming more and more common.

The application of such disabled accessibility programs not only requires technical and general organisational solutions (such as lanyards that notify airport staff of the presence of disabled people), but also the training and retraining of airport workers.

Usually these kinds of programmes are developed with the help of dedicated nongovernmental bodies that are extremely helpful in the retraining of employees. For example Chile’s Santiago Airport developed its invisibilities programme with the help of the Descúbreme Foundation, Apoyo Autismo Chile Foundation and SOCATRI.

Overall, apart from the obvious benefits to society that disabled access programs offer, they are also a good way to forge valuable links between business and the nongovernmental sector. The low number of companies and ranking categories in this section however suggest that the industry needs to focus more on DEI.

Ranking Categories

The disabled accessibility category rewards the efforts of airport authorities that have in one way or another adapted their facilities to the needs of disabled people.

In this category we consider projects to improve diversity in the workforce, and those that make products and services more accessible
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