Which? survey rates London Southend as best airport in city
London Southend Airport has been named the best airport in London, UK, with an 84% score in passenger satisfaction, according to the latest survey conducted by consumer body Which?.
The results of the survey were based on customer scores received by the UK airports for overall traveller satisfaction and how likely a passenger is to recommend the airport to another person.
As part of the study, members of Which? were asked to complete an online survey rating their experiences of travelling from a UK airport last year.
The respondents submitted scores in several categories, including queues at check-in, bag drop and airport security, baggage reclaim, seating, food and beverage options, and passport control.
This year, Stobart Aviation-owned London Southend has topped the poll in the region for the fourth time, with 16% more points than London City Airport, the second best airport in the UK capital with a score of 68%.
The passenger poll awarded the airport a five-star rating for staff friendliness and helpfulness, and a four-star rating in another five out of eight categories that were assessed.
London Southend also received four stars for baggage reclaim, seating, toilets, and queues at security and passport control.
Stobart Aviation CEO Glyn Jones said: “By contrast, Which? members have recognised that London Southend offers a substantially better way to travel with up to seven trains an hour from London, a raft of new routes and exceptional service.
“They’re all key factors in our success and why more and more passengers are repeatedly choosing London Southend Airport over all the others.”
Other London airports, such as Heathrow and Gatwick, were able to satisfy just over half their passengers, while Stansted Airport scored only 38%.