CAA report rates UK airports on help provided to disabled passengers
The UK Civil Aviation Authority (CAA) has issued a new report that evaluates 30 major airports in the country on the quality of assistance they offer to disabled passengers.
The report shows that the number of people seeking additional assistance while travelling through an airport in the UK has increased significantly with time.
Last year, more than three million journeys have been reported where a passenger with a disability requested for extra help. This marks a significant growth of more than 66% since 2010.
As stated in the report, most UK airports offer 'very good' or 'good' assistance to their customers with a disability.
However, four airports in the country have failed to meet the CAA's expectations and have been asked to improve their service for such passengers.
The CAA framework was introduced in the UK to ensure high-quality services for disabled passengers in airports across the country.
Of the 30 UK airports reviewed, six were rated by the authority as 'very good', 20 were rated 'good' and four rated 'poor'.
The airports to have received 'very good' and 'good' ratings have provided enhanced services in areas, such as customer satisfaction, waiting times and engagement with disability organisations.
The four airports rated poor include East Midlands, Exeter, Heathrow and Manchester.
CAA Consumers and Markets director Richard Moriarty said: “Our surveys, along with the airports' own studies, have shown high levels of satisfaction among disabled passengers and we have seen some examples of excellent service where assistance is well organised and delays are minimal.
“However, East Midlands, Exeter, Heathrow and Manchester have fallen short of our expectations and we have secured commitments from them to make improvements.
“We will monitor their implementation over the coming months to make sure that services for passengers with a disability or reduced mobility continue to improve."