SITA has been contracted to provide new technology in order to enhance operations at Adelaide Airport in Australia.

As part of a new five-year contract, SITA will provide 32 check-in kiosks and 14 bag drop units at the airport. 

The technology will allow airport’s passengers to enjoy new self-service bag drop and check-in kiosks.

With SITA’s new common-use self-service (CUSS) solutions, passengers will be able to use self-service for any airline, at any check-in kiosk or bag drop point.

Adelaide Airport planning and infrastructure executive general manager Vince Scanlon said: “As the gateway to South Australia, we at Adelaide Airport want to deliver exceptional outcomes to our customers, partners, shareholders and community.

“Passengers will enjoy efficient bag drop and check-in while the data collected will turn information into knowledge and allow us to focus on what matters for improved performance.”

"Over the coming years we will continue to seamlessly transition Adelaide to the latest innovative technology."

Adelaide Airport will also use SITA’s AirportPulse business intelligence portal, which provides end-to-end visibility of the airport's operations.

The company’s technology is expected to drive operational efficiencies and improve customer experiences at the airport.

SITA Asia Pacific president Ilya Gutlin said: “SITA has been Adelaide Airport’s technology partner for over a decade and during that time we have worked with the team to contribute to its growth and success.

“Over the coming years we will continue to seamlessly transition Adelaide to the latest innovative technology that supports the vision of Adelaide Airport becoming a top tier business centre in the Asia Pacific region.”


Image: SITA’s new technology will allow Adelaide Airport’s passengers to enjoy new self-service bag drop and check-in kiosks. Photo: courtesy of SITA.