Service at London's Heathrow Airport has been labelled "a national embarrassment" by the head of the International Air Transport Association (IATA).
Giovanni Bisignani says the UK aviation watchdog, the Civil Aviation Authority, is the winner of the "worst regulator award" for imposing higher landing fees at Heathrow airport, which will increase fares without a noticeable improvement in service, the Guardian reports.
Speaking at IATA's AGM, Bisignani says fee increases of 86 percent over five years at Heathrow could only happen in "monopolyland".
IATA has also warned the airline industry will lose US$6.1bn this year, if oil continues to trade at the current level of US$135 per barrel.
By staff writer
