T5 Chaos Costs BA £16m

04 April 2008


The bungled opening of Heathrow Terminal 5 has cost British Airways £16m so far, the airline says.

Most of the cost involves the cancellation of 300 flights.

"The impact was borne by the short-haul schedule, where there were 300 cancelled flights, equating to 0.2 percentage points of capacity," BA says in a statement.

"The financial impact of these events is estimated to be around £16m, reflecting all costs associated with the disruption and lost revenue opportunities."

However, BA stresses this is far less than the cost of earlier fog-caused disruption at Heathrow and T5 is now running "very well".

BA says it expects to resume full service from the terminal tomorrow.

By Elizabeth Clifford-Marsh


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