IT and Communications - Page 1
Stay up to date with the latest IT and Communications updates from the global airport industryLatest IT and Communications Update
The Virtual Airport From better efficiency to lower costs, virtualisation is changing the outlook for IT in airports around the world. Gareth Evans finds out...
Make Connections Handheld PDAs and real-time monitoring at Dubai Airport has evolved from useful gadgetry to daily necessity. Emirates Group's Meenakshi Agrawal, IT Manager for airports, explains to...
Beyond the Boarding Pass A new application of wireless technology could improve the flow of passengers through the airport and onto the plane. Yannick Beunardeau, Amadeus, Laurent Lapetitmangin, Air France, Alexis...
LAX Website Hits Refresh The Los Angeles World Airports websites provide vital information for millions of international passengers. Natalie Coomber reports as they go live with a new web...
Relating to the Customer Customer relationship management (CRM) systems enable airports to focus on improving service for their customers. This can save space, which in turn reduces costs – all essential elements...
Making Connections Great efforts have been made to optimise the functions that define the passenger experience once a flight has landed. But when problems emerge it is usually where these functions meet....
Raising the Bar The boarding pass is a critical element of check-in for busy passengers, airports and carriers alike. IATA's Eric Léopold heads a project that has taken the process to a new...
IT Solutions for Airport Management The managers of major airports oversee staffing levels that rival the population of small towns. Drew Turney investigates the IT solutions that help them in their...
A New Voice for Dublin How did Dublin Airport overcome the problems caused for its new customer voice system by the Irish accent? Stephen Withers finds...
Remote Control's New Wings of Desire New technologies range from remote-controlled autopilot to spikes that rise out of the tarmac to stop hijacked vehicles. Dr Gareth Evans finds a whole new niche for remote-controlled...
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