The BagAssist suite fully covers the primary business process (from passenger declaration until final delivery of all bags) of a lost and found department from ground handlers or airlines that ground handle themselves.

It drastically improves staff productivity and reduces the risk of human errors. It also decreases the staff training needs, allowing more staff flexibility and the use of temporary employees, mainly needed during peak periods.

Flightcare claims financial savings towards WorldTracer standard emulation, with productivity improvement by reducing the complete file creation and transaction process by 63% and – thanks to IVR module productivity – an increase of 40% for passenger call handling.

Waiting time is decreased from more than 30min to a few seconds, average call duration reduced from 3min to 40s and lost calls reduced to less than 5%.

Swissport ZRH experienced call centre daily shifts were reduced from three to two thanks to the IVR module; rush and forwarding daily shifts were reduced from three to two by the flight-rushing module.

Air France noticed time duration reduced by 78% for baggage scanning and passenger matching.

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