E-Services for Airport Lost and Found Departments

Waiting in the queue in front of the lost and found counter after losing baggage is a hassle. The travel industry has put a lot of focus on process improvements for passengers implementing self-service for check-in.

This paper shall give the reader an overview of Swissport's e-services department, current projects in self-service for lost and found departments, and the mobile devices that simplify the process in the passenger handling business. The reader will obtain interesting information about the project approach, which problems occurred in the self-service projects, and how they were resolved.

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