MILESYS - A Full Range of PRM Intercoms

MILESYS offers a large range of intercoms dedicated to public areas and public transports. Those intercoms are accessible for everybody including disabled people. They are fully compliant with regulations about disabilities. Especially designed for being easy to use and friendly, these equipments offer high voice quality. They can be dedicated to several purposes: call for information, assistance, help, emergency or any other specific service.

These solutions are based on several products:

• Reception point
• Call point
• PRM intercoms
• MultiService call point

These equipments can be integrated in a complete system with advanced features of call management and video connection between operator and customer.

The response of MILESYS intercoms to disabilities

MILESYS intercoms have been designed to provide the best answer possible to any kind of disability:

• Dimension, position of the elements and force for activating the call button are adapted to persons with reduced mobility
• For visually impaired, all information are written with large characters, high contrasts, and doubled in Braille. Visual messages are also available in audio form
• For hearing impaired, equipments include magnetic induction loop and audio messages come with a visual indication

Reception system for disabled passengers

An efficient solution to the regulation No 1107/2006 of the European parliament concerning the rights of disabled passengers traveling by air.

Locating in the airport area, at the points of departure and arrival, the different types of call points allow disabled passengers and passengers with reduced mobility to easily announce their arrival and call for assistance.

With the call management software, the operator can immediately visualize the localization of the call, inform the customer and start the assistance.

PRM passagers assistance management software

With assistance management application, airport or any company responsible for assistance manages the assistance needs (that is to say mainly company airlines, disability category and flight information). To make it easier, our software can collect automatically SITA tickets (PAL CAL PSM) and generate automatically the assistance requests.

With these recordings, it is easy to check how assistance has been performed: request transmitted on time (at least 36 hours before departure), traceability of every assistance:

• Locating the call for assistance from one of the designated points in the airport
• Identifying the person among the registered requests of assistance
• Monitoring the assistance
• Registering the data of the different steps of the supplied assistance (time events)
• Reporting on the assistance operations (for statistic and cost sharing purposes)

This application is a full web software allowing a remote connection with a PDA or a smartphone.

Analysis and statistics

With application of analysis and statistics, the airport manager can check that assistance complies with his quality charter.

Statistic application allows also generating statistics about assistances counting, average waiting time of the customers, etc.

These statistics can be filtered with several criteria such as airline, disability type, period and can be exported on a standard spreadsheet.

Mulservice call point

An easy equipment for providing to your clients information, services and direct telephone access to the required information.

Services can be taxi, car rental, hotel booking or any other service that can be helpful for your clients.

Client selects the service on the touch screen and only by a single “click” on call area, call is established with selected service. On the screen, client can see status of the communication and more information about the service (localization on a map, pictures…).

References

Our systems are installed in the major airports in France, in all Spanish airports and in some other European airports: Paris, Lyon, Clermont-Ferrand, Bordeaux, Marseille, Calvi, Bastia, Grenoble… in France, and in Europe: all the 45 Spanish airports, Basel Mulhouse Airport, Brussels South Charleroi Airport, Riga International Airport, Geneva International Airport, Gatwick airport, etc. Similar products are also installed in French railway stations (main TGV stations, TER Aix Marseille, suburban railway around Paris.