EFM - Aircraft Towing and Aircraft De-Icing

EFM has specialised in aircraft towing and aircraft de-icing services at Munich Airport for more than 15 years. With a staff of 120 employees, EFM has become a fixed feature of operations at Munich Airport, providing reliable performance for its customers and partners at all times. In the de-icing segment we have an excellent worldwide reputation.

Mobile ramp units for aircraft towing and de-icing

Our mobile ramp units for aircraft towing and de-icing are equipped with intelligent radio information systems that continuously transmit their position, operational status, user data and complete trip data to dispatchers and controllers in real time.

We also provide training, consulting and technical support in our service areas. Under our AvGround brand name we have pooled all of our consulting and support services in the area of process analysis, process planning, process management and IT solutions.

Consulting and technical support for aircraft towing and de-icing

Safety, quality and environmental standards are becoming more stringent, against the background of continually declining prices. To stay competitive in your aircraft towing and de-icing activities it is advisable to take a critical look at processes and technologies.

Our support meets the challenges posed by the technologies and processes in modern ground handling with high-performance dispatching and information systems. Our systems enhance safety and performance, while reducing your costs.

Areas we analyse to ensure your aircraft towing and de-icing is as efficient as possible include structural and process organisation, personnel qualifications and staffing levels, process management, communication processes and tools, and interface scale and design.

Aircraft de-icing process optimisation

We advise ground services providers on how to optimise the processes and technologies they implement. Processes such as aircraft de-icing are analysed systematically and in detail, in particular the following areas:

• Structural and process organisation
• Communications and interfaces
• Customer relations and service agreements
• Infrastructure
• Personnel
• Vehicles
• De-icing materials and disposal/recycling
• De-icing processes
• Flight scheduling and weather conditions

The analysis of the data will provide you with a comprehensive basis for invoicing as well as valuable information for your investment and personnel planning.

With similar tools we also design new processes for our customers or support them in building the necessary organisation and communication to provide their services - from process modules to the entire structure.

For the design of new processes and the planning of efficient organisations, we make proposals for the following areas in particular: structural process organisation, personnel qualification and staffing levels, process management, communication processes and tools, interface scale and design, and de-icing materials and processes.

Command and control system for aircraft ground handling

Our digital aviation information system (DAISY) combines all elements of command, control, communication and information (C³I) in the fields of aircraft ground handling. Equipped with a powerful, modular architecture, it features:

• Process control for aircraft ground handling (de-icing, pushback, towing, etc.)
• High adaptability at minimal cost and effort
• Communications capability with any airport IT system
• Web services interfaces for external data publication
• SAP link capability

ISO-certified quality management for aircraft towing and de-icing

Our profile is defined by our customer-oriented approach, flexibility, qualified and motivated staff, the use of new technologies and equipment to ensure economical operations and the highest safety standards, and a commitment to protect the environment. Symbolic of our approach is the certification of our quality management under ISO 9001 and our environmental management under ISO 14001.