WorkBridge - Aviation Resource-Management Software

WorkBridge is the next-generation resource management software system for the aviation industry, optimising all airport and ground-handling operations through automated and optimised planning, staff management, resource allocation, real-time situation awareness and support for handheld devices.

The WorkBridge suite of products bridges the gap between aviation resource management planning and operations; providing a complete solution that will:

• Increase operational efficiency and reduce administration overheads to let you do more with less
• Reduce overtime costs
• Improve handling efficiency, providing secure and reliable information
• Help track costs and improve billing for hours and resources used
• Realise real savings

AIRPORT AND GROUND-HANDLING OPERATIONS MANAGEMENT SYSTEM

WorkBridge is an industry-proven, standard airport and ground-handling operations management system with the flexibility to efficiently adapt to individual services and customer needs. Key solution capabilities include:

• Planning and rostering (capacity planning, shift optimisation, rostering, scenario simulations, cost analysis, etc.)
• Real-time operations control (automated scheduling and dispatching, situation awareness, field-crew management, etc.)
• Mobile data capture (document services delivered and work assigned using handheld devices and web solutions)
• Staff management (HR database, holiday and sickness management, shift swapping, payroll info, post-labour analysis, etc.)
• Quality control (operational reporting, KPIs, SLA follow-up, benchmark data, automated billing and validation, etc.)
• Customer service (Internet-based self-service, requests registration, SLA documentation, etc.)
  

WorkBridge supports all airport and ground-handling operations, including passenger services, ramps and special solutions for optimising PRM operations.

The WorkBridge resource management platform is made up of several modules that are dedicated to support all the critical ground-handling processes.

FLIGHT SCHEDULE PLANNING AND ROSTERING

The long-term planning and rostering module imports, maintains and updates flight schedules to perform workload and allocation calculations. It supports scenario simulations for fast, realistic cost / benefit and 'what-if' calculations.

Optimisation algorithms calculate capacity requirements, optimal work plans, shifts and rosters.

STAFF ROSTER MANAGEMENT SYSTEM

The short-term planning and roster management system helps managers make cost-effective shift-swapping, holiday and sickness management decisions, plus after-the-fact payroll follow-up and analysis. Integration to HR systems enables access and maintenance of updates regarding staff information and skills.

Typical 'one-week prior' scenarios are supported, enabling the final calibration of staff plans according to changes in the flight plan and schedule. Forward simulations based on realistic flight data can be carried out.

FLIGHT OPERATIONS SCHEDULING AND ALLOCATION SOFTWARE

Intelligent scheduling and allocation software continuously monitors operations and optimises work plans, taking into account real-time flight information, ground-crew status, skills, travel times, etc. Allocation is performed to maximise utilisation and efficiency of the workforce.

An alert monitor continuously monitors the situation and raises alerts in case of delays or other unexpected events.

WORK ASSIGNMENT AND FLIGHT INFORMATION COMMUNICATION DEVICES

Mobile hand-held devices provide instant communication of work assignments and flight information. Data-capture capabilities and sign-offs enable scheduling in accordance with the status of the entire operation. Service registration and signature capture ensures proper and timely invoicing.

ONLINE CUSTOMER FLIGHT INFORMATION SYSTEM

Secure self-service Internet portals let customers access the status of their flights and initiate transactions (placing orders, retrieving task information, etc). The customer can gain access to real-time and historical operational-status information.

QUALITY CONTROL MANAGEMENT REPORT-BUILDER

Customer and management reporting for quality control and follow-up is enabled using a dynamic report-builder, ensuring timely business intelligence both operationally and financially. Registration of services upon completion ensures accurate and timely billing exports.

Advanced reporting capabilities and business performance monitoring places focus on SLAs and benchmark analysis to continuously improve efficiency.

FLEXIBLE SYSTEM INTEGRATION AND MANAGEMENT

The open and dynamic WorkBridge system enables integration to existing internal / external systems using a variety of protocols; including Internet services and XML. Among other things, WorkBridge supports adapters for:

• Airport flight information systems
• Time and attendance (TA) systems
• HR systems
• Payroll systems
• Invoicing systems

Set-up, administration and changes to rules, parameters and data is made easy with a user-friendly administration console. The entire platform is parameter-driven, enabling on-going maintenance and changes to rules and data.

TURNKEY RESOURCE-MANAGEMENT SOFTWARE SUPPORT

WorkBridge is your guarantee for a complete solution backed by professional service. Implementation support includes consulting, configuration, modelling, integration, project management, training, change management, infrastructure setup, and 24/7 support after go-live.

Furthermore, our developers can quickly create specialised customer functions upon request.