ServiceTec - IT Services for Airport and Airline Systems

ServiceTec is the world’s largest and most highly respected independent provider of managed IT services to the airport and airline industries. When it comes to keeping airport and airline systems remain up and running 24 hours a day, seven days a week, ServiceTec is the partner of choice for the world’s largest and busiest airports.

IT services for airport ticket, check-in, security, flight information, boarding gate, baggage and operational systems

For more than 14 years, ServiceTec has successfully partnered with airports and airlines of all sizes, delivering comprehensive, customized and critically managed IT services. These ensure the on-going availability of business and mission-critical systems, including ticketing and check-in, common user self-service systems, automatic boarder passage, biometrics, self-service kiosks, flight information display systems, MUFIDS, quick boarding gate systems, baggage reconciliation, airport operational database and gate management systems

Operating globally from bases in North America, Europe and the Far East, ServiceTec supports well over 50,000 system devices and 1,000 self service devices to some of the world’s most stringent SLAs. From the maintenance and support of business critical systems, on-site and remote service desks, through system configuration and management, IMAC and disposals, to IT project management and the design, development and implementation of entire systems and solutions, ServiceTec’s proven capabilities extend across the entire airport IT infrastructure.

Airport and airline systems IT management

In addition, ServiceTec has unrivalled experience in the maintenance and support of specialist airport and airline systems, including:

• Airline departure control systems
• Airport biometric systems, including BIOD (biometric staff passage) Privium passenger biometrics, Sagem IRIS border control (biometrics), and airport common use systems
• Arinc iMUSE
• IBM CUSS
• SITA airport connect
• SITA CUTE
• Ultra CUSE
• Baggage reclaim systems
• Flight information systems, including Ultra FIDs, VIP products and WHICH Terminal
• Mobile check-in systems
• Quick boarding gate systems
• Queue control systems
• Self service kiosks, including Arinc common use, IBM common use, IER self-serve, KLM flight transfer and SAS self-serve

Customized IT management, maintenance and support for airports and airlines

With a global network of extremely experienced, stringently vetted and highly qualified technicians managing and maintaining business, service and mission critical IT systems and infrastructures at the world's largest airports, ServiceTec has the breadth of knowledge and the depth of expertise to deliver the tailored IT management, maintenance and support services that airports and airlines demand – not only today but well into the future.

ServiceTec’s current airport customer base includes Heathrow, Manchester, Stansted, Schiphol, Munich, San Francisco, Los Angeles, Minneapolis-St. Paul, Washington Dulles, Miami, Orlando, Boston, Philadelphia, Houston, New York, Toronto and Calgary.