DATEL - Customer Service Solutions, EServices, Passenger Screening Systems and HR Services

DATEL provides a range of information technology solutions, passenger screening systems and human resources services.

INFORMATION TECHNOLOGY (IT) CENTRE

DATEL's IT centre delivers domain-focused consulting and software development solutions for immigration, airline domain, government services and enterprise solutions.

Our other key strategies are our solutions services mix, comprehensive customer delivery programs, technical and business alliances, global reach, and focus on quality. We are aiming to become a CMMI level 3 company by March 2007.

CUSTOMER-CENTRIC SOLUTIONS

In today’s global marketplace customer service is not an option but a priority. One of DATEL’s areas of expertise is in Customer-Centric Solutions (CCS) - from implementation to ongoing management of an operation and outsourcing services. DATEL’s extensive experience accelerates the identification and capture of cost-saving and profit-making opportunities.

DATEL provides a complete customer strategy tailored to our client’s requirements and needs. Our solutions cover all customer service projects from BPO, contact centres and call centres across:

• Outsourcing services
• Consultancy services
• Recruitment and assessment
• Training
• Quality

EGATE - ADVANCED PASSENGER CLEARANCE SYSTEM

eGate is an advanced passenger clearance system that considerably accelerates the movement of traffic through electronic data screenings with the help of a SmartCard. With this system, immigration clearance for each passenger will take five seconds.

The eCard is the core of the system. The eCard displays the user’s information and fingerprints at the eGate. Before gaining access, this information is verified against black-list entries. In this way, the system works as a preventative measure against fraud and illegal entry into the country, making it a failsafe and dependable system designed to prevent frauds and to streamline passport control.

The whole system is linked to a central monitoring unit that controls all the operations. eGate system will help governments to track down illegal entrants as the eCard allows only pre-registered nationals and residents to complete passport control.

ESERVICES - PAPERLESS ARCHIVING AND INFORMATION SHARING

DATEL’s eServices web-based processing system for the public and private sector processes applications in a fast and easy manner.

Applicants will be able to access different services through the eServices portal. Tedious administrative routines will be eliminated with eServices’ paperless archiving and information sharing. It will also be possible to apply for government internal forms using eServices, eliminating the need to queue at a counter.

HUMAN RESOURCE MANAGEMENT

Human Resources (HR) management addresses the company's commitment to providing a safe, high-quality work environment for its employees and contract labourers. DATEL provides HR services to progressive organisations that would like to concentrate on their core business and have their ancillary functions handled by experts in the field.

We provide comprehensive HR services to small and medium sized organisations that might not have their own HR departments. We also offer need-based HR solutions to organisations that have their own HR departments but need expert advice in certain areas like HR audits, etc.