Airport 20/20 - Airport Management System

Airport 20/20 provides airports with an integrated view of their business to ensure operational and financial efficiencies are achieved. The complete fully integrated Airport 20/20 solution includes:

• Aeronautical Billing
• Resource Planning and Management
• Airport Operational Database (AODB)
• Flight Information Display Systems (FIDS)
• Property Management
• Staff Intranet
• Interactive Voice Response (IVR)
• Incident Management

EFFICIENT AIRPORT MANAGEMENT SOLUTIONS

Over a decade of research and years of development have resulted in an airport management solution proven to increase financial returns by dramatically increasing airport efficiency. Airport 20/20 delivers information of the highest integrity to benefit the entire airport community.

AERONAUTICAL BILLING

Managing an airport's revenue stream can be a complex and difficult task. The Airport 20/20 billing module is designed to vastly simplify the collation and billing of all your flight and non-flight related revenue. The system is completely flexible to your specific business requirements while maintaining billing integrity and ease of use.

AIRPORT RESOURCE PLANNING AND MANAGEMENT

Managing airport resources effectively and efficiently, including gates, stands, ticket counters and baggage belts is fundamental to the successful management of an airport. The Airport 20/20 resource planning and management system is an easy-to-use, long-term planning and real-time decision support tool for managing these resources.

AIRPORT OPERATIONAL DATABASE (AODB)

The Airport 20/20 Operational Database (AODB) ensures that every person working at the airport has the information they need at the time they need it. Moreover, the use of a single database by all functions ensures data input and usage is optimised and efficient and that information distribution occurs immediately.

FLIGHT INFORMATION DISPLAY SYSTEM (FIDS)

Critical to the efficient running of an airport is the ability to quickly and accurately display flight-related information to all members of the airport community including travellers, airline staff, retailers, ground handlers and transportation operators. The Airport 20/20 flight information display system provides flight-related information throughout the airport including at the check-in desks, baggage belts, gates and arrival / departure screens.

PROPERTY MANAGEMENT

As airport shareholders and owners demands grow, non-aeronautical related income is becoming increasingly important for airports. This Airport 20/20 module helps airports to manage their rental, lease, licence and concession related interests. It provides the information you need to make important property related business decisions.

STAFF INFORMATION INTRANET

The Airport 20/20 staff information intranet addresses the unique information requirements of an airport. Using browser-based technology this solution provides users with information specifically tailored to their role at the airport. This means that every member of the airport community whether they be airline staff, customs officers, ground handlers, TSA, or refuelers, will get targeted information meeting their exact requirements.

INTERACTIVE VOICE RESPONSE (IVR) - AUTOMATED TELEPHONE SERVICE

Airport 20/20 offers a range of systems designed to assist in delivering exceptional service. Airport 20/20's Interactive Voice Response (IVR) module is an automated and centralised approach to dealing with customer service requirements and enquiries via telephone. As IVR automates routine enquiries, staff can focus on handling more complex issues offering you operational efficiency benefits.

INCIDENT MANAGEMENT SYSTEM

The Airport 20/20 incident management system tracks all incident related activities within your airport, from lost and found through to security alerts. The system is designed to track activity, assign essential tasks to the correct people and provide tools for successful resolution.