Zafire Aviation Software - Baggage Management Systems

The second most-common passenger complaint about airports relates to lost bags; 61% of frequent flyers have reported baggage loss in the past 12 months. Additionally, bags travelling without an accompanying passenger are a huge security risk.

BAGGAGE RECONCILIATION AND HANDLING

Airlines and airports are constantly searching for solutions to:

• Provide an industry-standard baggage reconciliation system (BRS) and baggage management system (BMS)
• Reduce the percentage of lost baggage due to manual mishandling
• Reduce the amount of lost baggage due to unorganised baggage management in the baggage handling area
• Reduce the time required for interline baggage transferral (to less than the industry standard of 50min between transfer flights)
• Ensure bags are authorised to be loaded on the right container
• Limit human error in baggage handling by providing the tools to make informed decisions
• Provide proactive communication of information of mishandled / lost baggage to passengers
• Increase baggage management in baggage area for optimised security of baggage, from check-in to baggage pick-up at final destination

FIRSTBAG BAGGAGE MANAGEMENT SYSTEMS

Zafire Aviation’s FirstBag™ has been developed to bridge the gaps in bag management system design. The information is inputted via a simple handheld system and all information is downloaded into an Internet-based back end system.

One of the first systems to use the Internet, rather than the traditional closed system with only limited access, it increases the transparency of information from the bag handler to the airline customer (or airport) using the software. This reduces the amount of ad hoc requests before a flight departs and increases the communication flow between operations.

BAGGAGE LOSS REDUCTION

The commercial strategy to reduce lost luggage for airlines with high interline baggage has seen real improvement from 5% to below 1.5%, saving one particular Asian carrier over $1m per year.

Due to transparency of information, airline customers and baggage staff have significantly decreased the number of phone calls normally required for search and recover due to difference in systems. Now that the airlines have access to the information they are able to identify the problem faster, to improve their own customer service to their own passengers.

To become part of our ever-increasing customer base or to discuss your unique baggage management requirements for a customised FirstBag™ system, contact us using the details below.