Airport 20/20 - Airport Operational Management Systems

Airport 20/20 is a complete suite of airport information management software designed specifically for airports around the world. The solutions assist airports to increase their operational and financial efficiency.

The 20/20 suite includes:

• Aeronautical billing
• Resource management and planning (RMS)
• Airport operational database (AODB)
• Flight information display systems (FIDS)
• Property management
• Staff information intranet
• Interactive voice response (IVR)
• Incident management
• Message broker

Decades of experience and years of development have resulted in an airport management solution proven to increase financial returns by dramatically increasing airport efficiency. 20/20 delivers information of the highest integrity to benefit the entire airport community. The 20/20 system includes the following modules:

Aeronautical billing

Managing an airport's revenue stream can be a complex and difficult task. The 20/20 billing module is designed to vastly simplify the collation and billing of all flight and non-flight related revenue. The system is completely flexible to specific business requirements while maintaining billing integrity and ease of use.

Resource management and planning (RMS)

Managing airport resources effectively and efficiently, including gates, stands, ticket counters and baggage belts, is fundamental to the successful management of any airport. The 20/20 resource management and planning system is an easy-to-use, long-term planning and real-time decision support tool for managing these resources. An RMS Simulated Operations system is also available for simulated resource planning.

Airport operational database (AODB)

The 20/20 operational database (AODB) ensures that every person working at the airport has the information they need at the time they need it. Moreover, the use of a single database by all functions ensures data input and usage is optimised and efficient and that information distribution occurs immediately.

Flight information display system (FIDS)

Critical to the efficient running of an airport is the ability to quickly and accurately display flight-related information to all members of the airport community including travellers, airline staff, retailers, ground handlers and transportation operators. The 20/20 flight information display system provides flight-related information throughout the airport including at the check-in desks, baggage belts, gates and arrival/departure screens.

Property management

As airport shareholders' and owners' demands grow, non-aeronautical related income is becoming increasingly important for airports. This 20/20 module helps airports to manage their rental, lease, licence and concession-related interests. It provides the information you need to make important property related business decisions.

Staff information intranet

The 20/20 staff information intranet addresses the unique information requirements of an airport. Using browser-based technology this solution provides users with information specifically tailored to their role at the airport. This means that every member of the airport community, whether they be airline staff, customs officers, ground handlers, TSA, or re-fuelers, will get targeted information that meets their exact requirements.

Interactive voice response (IVR) - automated telephone service

20/20 offers a range of systems designed to assist in delivering exceptional service. 20/20's interactive voice response (IVR) module is an automated and centralised approach to dealing with customer service requirements and enquiries via telephone. As IVR automates routine enquiries, staff can focus on handling more complex issues, offering you operational efficiency benefits.

Incident management system

The 20/20 incident management system tracks all incident related activities within your airport, from lost and found through to security alerts. The system is designed to track activity, assign essential tasks to the correct people and provide tools for successful resolution.

Message broker

The message nroker is an important component of the 20/20 airport management system as it enables seamless data integration with 3rd party systems essential to the daily operations of an airport business. Supporting a range of 3rd party interfacing protocols, including web services, the 20/20 message broker can also be used in conjunction with 3rd party enterprise service buses. This enables an airport to loosely couple systems and optimise the collection and dissemination of key information to all systems.